We hope to see you at the NHF Conference & Exhibition for Smaller HAs on Thursday 5 November.

At our stand you’ll be able to pick a new copy of the SPBM 2015 Annual Report which includes performance data and information about what is going on in the sector.

We will also be launching our new Repairs Tracker, a tool for monitoring performance and resident satisfaction.

The conference is always a great chance to catch up with friends and colleagues and also to make connections between SPBM members from different parts of the country.

We look forward to seeing you there.

Tim is speaking at this year’s NHF Treasury Management Conference on 8 October.

He is co-presenting a session on ‘Latent sector capacity – small and large housing association partnerships’ with Waqar Ahmed, L&Q’s Group Director of Finance. The session is chaired by John Delahunty, CEO at Innisfree HA and Chair of g320.

The conference as a whole aims to stress test the viability of financing ‘An Ambition to deliver‘, which includes trebling the number of housing association homes to 120,000 per annum and quintupling the turnover to £70bn. Delegates will get to debate whether the existing housing association business model is fit for purpose and take away guidance on how to replicate or mould potential solutions to suit their own organisations.

For further information click here

Three workshops in London and Manchester to explore VFM and support delivery on VFM self-assessment.

Dates: 14 & 15 May 2014

Feedback

• Delegates gave an overall rating of more than 4.5 out of 5 for these workshops.
• On average they gave a rating of 4.5 out of 5 for both the content and delivery of the workshops.
• 66% of delegates provided feedback.

Materials

• Steve Smedley’s presentation materials – A VFM toolkit and self-assessment template

Delegate comments

• Steve was excellent. Liked his style of delivery.
• Very helpful. Good content.
• Would have been better if I attended the morning session as there was cross-referencing to it.
• I needed to hang on… but all was revealed! Really enjoyed this session and really appreciate access to the template.
• Very helpful with a lot of information in a very short period of time.
• First session was vague and left me wondering if I would gain anything tangible. However, the second session was much better at giving me a context to think about writing the VFM statement.
• So useful I feel I really have a steer for our 2013/14 VFM self-assessment. Wish us luck!
• Excellent, very helpful, full of information.
• Comprehensive and well thought through.
• Lots of information delivered expertly.
• Great and insightful.
• Didn’t realise it was a whole day with more detail in the afternoon and getting some practice on completion of VFM. Would have stayed.
• Would have been useful to have had writing material for taking notes. Otherwise excellent.

We are currently working with Feedback Services on the design and delivery of a series of workshops for directors and managers at Severn Vale Housing. We will deliver the final workshop on 27 November.

The sessions provide staff with both support and challenge in reviewing current practice at Severn Vale and explore the why, who, what, when, how and how much (£) of customer data.

The workshops follow Acuity’s review of the organisation’s customer satisfaction surveys earlier this year.

We offer a number of workshops to help social housing providers with customer satisfaction measurement, including ‘how to run a satisfaction survey‘ and how to analyse and report on satisfaction data‘.

Tim chaired a workshop on 8 October 2013 to explore the findings from ongoing research into the assets and capacity of smaller housing associations.

The research is being carried out by Mark Lupton and Dermot McRoberts and is funded by the Joseph Rowntree Foundation.

Senior representatives from 12 smaller housing providers participated in the session along with representatives from JRF, NHF and Savills.

We will publish the findings from the research here when available.

The aim of this one-day finance and development workshop for Board members of Wiltshire Rural HA is to enhance understanding of finance in the social housing sector – how money is raised, spent, controlled and accounted for.

It includes a detailed examination of how development finance works, and the relationship between funding the development of new homes and the organisation’s longer-term financial health and capacity.

It will also include a forward look at how to respond to emerging trends, risks and opportunities.

More generally, the workshop provides insight into the role of the Board, and the contribution that individual Board members can make.

Facilitator: Graham Martin

If you are interested in us running this workshop for your Board members – please contact us.

This one-day workshop is designed to help smaller housing providers get the most from satisfaction measurement.

This workshop will enable participants to:

• Understand the value of satisfaction measurement from a smaller housing provider perspective
• Learn from the experience of peer organisations
• Work through how they can get the most from satisfaction measurement

This event is open to all staff and Board members from smaller housing providers.

Date and location

May / June 2014 in London

Cost

£125 plus VAT including lunch and refreshments

For further information or to book on this workshop – please contact us.