We are involved in a number of mystery shopping programmes in both the housing and health sectors. Mystery shoppers are paid to use services specifically for audit or evaluation purposes without disclosing their identity as evaluators. They have proved to be effective in different environments, providing detailed, constructive feedback on elements of service provision. Here …..Read the full article »
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Mystery Shopping – Tower Hamlets PCT
Mystery shopping is increasingly used by housing associations, local authorities, and other non-profit organisations to provide feedback on customer services. As well as being a cost-effective way of gaining insight into staff and organisational performance, it can also be a meaningful and valuable way to get service users involved. We have been supporting Tower Hamlets …..Read the full article »
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