Resident Satisfaction

We have been working with social housing organisations to measure and understand resident satisfaction since 1998. Our focus is always on providing you with data to inform decision making and changes to service delivery. We also use satisfaction measurement as a platform for communicating and engaging with your residents.

In the last 20 years we have delivered more than 2000 customer surveys for social housing providers and have been working with some clients for over 12 years. Our services are highly flexible, always carefully tailored to the requirements and budgets of our customers.

Our philosophy is to help and support our clients in obtaining the highest quality information which will enable them to engage fully with their residents and provide the services that residents want. We aim to build a long term relationship with our clients. We enhance the value our customers receive by providing the sort of tailored analysis, insight and advice that will enable them to translate performance information and customer intelligence into tangible service improvements.