Benchmarking
What we offer
Acuity provides performance and cost benchmarking data for its members, enabling them to compare against a peer group of organisations facing similar challenges. This data is utilised by staff, boards and residents to provide context for each organisation’s performance and inform strategy and decision-making.
Our online benchmarking tool offers a library of performance indicators, standards and clear definitions, to ensure consistency in how everyone calculates the metrics. Members can also create their own reports and dashboards, allowing them to measure performance nationally or by any subset they choose, based on size, region and a range of other characteristics.
We play a vital role in facilitating the collection and reporting of essential data for the established member-led Benchmarking Clubs. Acuity Benchmarking supports members to get the regulatory requirements right and offers an opportunity for like-minded sector colleagues to network, share ideas and discuss challenges.
Benefits
Our principal role is to provide trustworthy data enabling housing providers to compare costs and performance and to understand what ‘good’ looks like. Credible data offers lenders, partners and stakeholders with assurances that you are efficient, well-run and delivering social value.
Acuity Benchmarking facilitates members to:
- Access performance data based on national standards and clear definitions.
- Compare performance and costs with comparable housing providers and the rest of the social housing sector.
- Generate informative and insightful reports and dashboards.
- Regularly participate in regional and specialist benchmarking clubs.
- Produce and share research and good practice with like-minded colleagues.
Understanding Costs & Performances
Benchmarking
Clubs
Regulation &
Compliance
Our Approach
We bring members together in regional and specialist benchmarking clubs, giving colleagues the opportunity to get beyond the numbers, through networking, sharing ideas and learning from one another.
Our benchmarking datasets cover satisfaction, allocation and lettings, income management, asset management and cost measures. These metrics are essential in delivering regulatory assurance and compliance to key stakeholders.
We also run a variety of ad-hoc benchmarking projects each year, such as one-off cost comparisons on topics like insurance, audit, and telecoms.
Acuity’s annual conference and regular webinars have proved a popular way for members to gain knowledge from a range of experts in areas including governance, building safety, value for money and customer service. Resources and recordings from these events are available on our website.
England
Ireland
Empowering Housing Providers with Data
Delivering trustworthy data to analyse performance and assure stakeholders
Since 2006, our primary role has been to deliver reliable data that enables housing providers to compare costs and performance with others and to understand what ‘good’ looks like. Credible data also provides lenders, potential partners and other stakeholders with assurances that you are efficient, well-run and delivering social value.
Acuity is not just a benchmarking business; we are a long-established provider of satisfaction surveys and market research from conception to surveying and reporting. If you would like to find out more, please contact us.
Supporting you, with a focus on social value
We know that the data provided to our members can influence the homes and communities where people live, and in turn, can significantly impact people’s lives. This is why we have a ‘can do’ approach with our clients, deliver excellent value for money, partner with providers of all sizes, and offer the most bespoke service possible. We are passionate about presenting members with valuable insight, to direct decisions that will have a positive effect on the wellbeing and satisfaction of their residents.
Testimonials
Our data measures and definitions are driven by the requirements of the Regulator and other statutory bodies.
At our annual Acuity Benchmarking Conference, we deliver a programme covering regulation and compliance. Alongside this, we hold regular webinars which address specific changes and clarity of understanding of regulation, compliance and assurance.
Acuity facilitates a national network of housing providers in the UK and the Housing Alliance, ICSH and Housing Agency in Ireland. We produce performance datasets, working with organisations such as the Regulator of Social Housing, Housing Ombudsman, Chartered Institute of Housing and National Housing Federation, to provide our members with the business intelligence they need to navigate an increasingly complex and challenging operating environment.
“Our membership of Acuity is our most effective annual membership purchase. From the excellent networking, where similar providers all help each other, to the independent benchmarking data which helps us to understand where our service is doing particularly well or needs to improve, to bespoke reports on our position in the local marketplace, Acuity is a responsive and effective membership organisation, and perfect for small specialist providers like Thorngate.”
Thorngate Churcher Trust
“Our membership of the benchmarking club allows us to talk to Organisations that are very similar to us in both size and client group, this allows us to seek out good practice and compare ourselves on a like for like basis. Everyone we have spoken to at Acuity has been knowledgeable, helpful and keen to go the extra mile to provide a useful service, we have no hesitation in recommending Acuity for all of your benchmarking and survey needs.”
Greenhill Housing Association
“I have always found the Acuity team to be friendly, approachable, and helpful. There are no silly questions! They are happy to chat through situations / scenarios as needed.”
Sutton Housing Society
“Excellent service allowing members to understand underlying issues and trends in the industry.”
Guernsey Housing Association
“Independent source, objectivity, responsive.”
Gravesend Churches HA
“Acuity are sector leading in running resident satisfaction surveys, they provide invaluable support and networking opportunities, being a member opens up collaboration with a large peer group.”
Lincolnshire Rural HA
“As a newer member to Acuity I have already seen the benefit. In my first meeting with them I was able to attain information that will help better my organisations service offering.”
Leeds Jewish Housing Association
Become a member
Interested in becoming a member of Acuity Benchmarking? Contact us today to find out more.
