Menu 

Archive | benchmarking RSS feed for this section

webinar_banner

What’s new in Resident Satisfaction?

Denise Raine from Acuity discusses how resident satisfaction surveys continue to be an essential tool to shape services, improve ways of working, and enhance the customer experience. But there are compelling drivers for a refresh: a renewed focus on consumer standards, growth in digital communications, innovation from other sectors, appetite for real-time feedback, and a …..Read the full article »

Read full story Comments are closed
cash in pocket

Salaries Comparison for Smaller Housing Associations 2020

Once again this year Acuity is benchmarking salaries, terms and conditions for smaller housing providers. Participants will receive a detailed report with a comparison and analysis of the terms and conditions offered by different providers that will help them and their Boards judge how the pay and rewards they offer compare with others. The anonymised data is …..Read the full article »

Read full story Comments are closed
webinar_banner

Community Investment and Fundraising

Luke Southall and Rahul Bissoonauth from OAKS provide a masterclass in community investment and fundraising. Exploring the most effective strategies and how best to utilise your skills, resources and time. The session identifies opportunities to generate additional income for your community activity, ranging from securing grants and corporate partners to managing fundraising campaigns and procuring …..Read the full article »

Read full story Comments are closed
webinar_banner

Universal Credit resources for landlords

Mark Poultney, Universal Credit Partnership Manager, Department for Work and Pensions describes how DWP is responding to the demands placed upon it by the coronavirus pandemic and housing associations can best work with DWP to smooth workflow at a fraught time.  Mark’s slides, below, are packed full of tips and links for landlords. The presentation …..Read the full article »

Read full story Comments are closed
covid_sign_post

Acuity Coronavirus Signpost

This page brings together key sources of information for housing providers responding to the challenges of the coronavirus pandemic. The page is updated regularly as we continue to pick up new information.  If you are aware of any useful resources which we have omitted please let us know (click here). Acuity benchmarking network Use your …..Read the full article »

Read full story Comments are closed
STAR_2020_logo

First look at HouseMark STAR – best practice in customer satisfaction

Finally, it’s been released and we can all start to think about how to use it. HouseMark STAR, developed with input from 300 landlords and more than 13,000 residents (and me!) is available online and so is the guidance on how to use it. I’ve been lucky enough to be part of an 11-organisation steering …..Read the full article »

Read full story Comments are closed
Annual Reports

VFM: getting it right

It’s been a while since I wrote anything about value for money (VFM). As it’s come up at a number of benchmarking club meetings recently, I thought I’d recap where we are. Global accounts 2019: tidings of regulatory joy? Or mild frustration? The ‘new’ VFM standard has been operative since April 2018. As always, the …..Read the full article »

Read full story Comments are closed
cal

SPBM Benchmarking 2019 – 2020 Calendar

Please note the following dates and deadlines for submitting SPBM benchmarking data. : Q2 (April – September 2019 data)  Period end 30 September Data entry deadline Friday 15 November 2019 Q4 (April 2019 – March 2020 data)  Period end 31 March 2020 Data entry deadline Friday 16 May 2020 Sector Scorecard  The Sector Scorecard data …..Read the full article »

Read full story Comments are closed
cash in pocket

Salaries Comparison for Smaller Housing Associations 2019

Once again this year Acuity is benchmarking salaries, terms and conditions for smaller housing providers. Participants will receive a detailed report with a comparison and analysis of the terms and conditions offered by different providers that will help them and their Boards judge how the pay and rewards they offer compare with others. The anonymised data is …..Read the full article »

Read full story Comments are closed
cal

SPBM Benchmarking 2018 – 2019 Calendar

Please note the following dates and deadlines for submitting SPBM benchmarking data. : Q2 (April – September 2018 data)  Period end 30 September Data entry deadline Friday 16 November 2018 Q4 (April 2018 – March 2019 data)  Period end 31 March 2019 Data entry deadline Friday 17 May 2019 Sector Scorecard  The Sector Scorecard data …..Read the full article »

Read full story Comments are closed