The Social Housing White Paper exposed fault lines in the sector’s narrative of being caring and responsive. In parts of the sector, it identified organisational indifference and attitudes that might promote rather than reduce the stigmatisation of social housing. The professionalisation of housing management aims to ensure the highest standards of service delivery whilst restoring …..Read the full article »
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Consumer Standards: what does good assurance look like?
To help you prepare for active consumer regulation, this session focuses on what good assurance might look like. Why? Because the new approach to regulation will build on current co-regulation which places your assurance arrangements front and centre – if you get an IDA, the first question will be, ‘show us how you ensure you’re …..Read the full article »
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Policy Update
Levelling-up; building quality, health & safety; decarbonisation; development of consumer regulation, sector reputation, etc. There’s a lot going on. John provides a round-up of where we are and where we may be going, including where he thinks the sector should position itself with the government. The webinar originally broadcast on 28 April 2022. The recording …..Read the full article »
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“Managing risk: what good looks like”
Over the last 10 years, we’ve seen a bewildering array of risks conspire to compromise business plan ambitions, threaten viability and undermine reputations. Unsurprisingly, the regulator has been banging a drum for the highest standards of risk management for some time. So, what does good look like in 2022? Sam brings us up to speed …..Read the full article »
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Data Quality Workshop 2: getting it right – financial & regulatory metrics
Getting it right – financial & regulatory metrics This 1-hour workshop will walk you through the four Acuity/HouseMark cost per unit definitions to help ensure the quality and credibility of your data. These metrics were designed to help you drill down beyond the RSH’s headline social housing cost metric and compare against the larger associations …..Read the full article »
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Data Quality Workshop 1: getting it right – repairs, lettings, collection & arrears and satisfaction metrics
This session took a closer look at repairs, lettings, collection & arrears and satisfaction metrics, providing the opportunity for clarification and for you to feedback your thoughts. The webinar originally broadcast on 5 April 2022. The recording of the session and the slide are available below. Data quality Workshop Apr 22 repairs rents voids etc …..Read the full article »
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Acuity Benchmarking 2021 – 2022 Calendar
Please note the following dates and deadlines for submitting Acuity benchmarking data : Q4 (April 2021 – March 2022 data) Period end 31 March 2022 Data entry deadline Friday 13 May 2022 After this we will begin checking and validating the data and preparing the reports for benchmarking club meetings. Sector Scorecard The Sector Scorecard …..Read the full article »
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Tenant Satisfaction Measures: Acuity’s initial thoughts on the RSH’s proposals (Part 2)
This is Part 2 of Acuity’s initial thoughts on the Regulator of Social Housing’s (RSH) consultation on the Tenant Satisfaction Measures (TSMs). In Part 1 we covered overarching principles. In Part 2, we get stuck into the individual measures. Acuity will of course be responding formally to the RSH. We’re keen to hear your thoughts …..Read the full article »
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Consultation on the introduction of tenant satisfaction measures (TSMs) with the RSH
Following on from our autumn webinars, we were delighted to welcome back Robert Dryburgh, Assistant Director, Business Intelligence, RSH. This session took a closer look at the consultation, providing the opportunity for clarification and for you to feedback your thoughts. The webinar originally broadcast on 27 January 2022. The recording of the session is available …..Read the full article »
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Tenant Satisfaction Measures: Acuity’s initial thoughts on the RSH’s proposals (Part 1)
The Ghost of Christmas Future left us with a compendium of festive reading. Weighing roughly the same as Scrooge’s prize turkey, the Regulator of Social Housing’s (RSH) consultation on the Tenant Satisfaction Measures (TSMs) has more than a few bones to chew over. Acuity will respond formally to the RSH. Meanwhile we’ve set out initial …..Read the full article »
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