Each year we provide an annual report for smaller housing providers in collaboration with Acuity Benchmarking members. Aimed at exec teams, Boards and other stakeholders the report is launched to coincide with the NHF Conference for Smaller Housing Associations.
The report provides insight into the overall performance of Acuity Benchmarking members for the year April 2022 to March 2023, and includes trend analysis and performance comparisons with the rest of the sector.
The data for 2023 shows Acuity members in a positive light: comparing favourably with the rest of the social housing sector on satisfaction and ‘hard’ performance metrics. This bodes well for the introduction of Tenant Satisfaction Measures (TSMs) in 2024.
Our primary role is to provide data enabling Housing Associations to see how costs and performance compare with others, and to understand what ‘good’ looks like (and even ‘average’ or ‘poor’). Data also provides lenders, potential partners and other stakeholders assurance that you’re efficient, well-run and delivering your social mission.