Menu 
webinar_banner

Community Investment and Fundraising

Luke Southall and Rahul Bissoonauth from OAKS provide a masterclass in community investment and fundraising. Exploring the most effective strategies and how best to utilise your skills, resources and time. The session identifies opportunities to generate additional income for your community activity, ranging from securing grants and corporate partners to managing fundraising campaigns and procuring …..Read the full article »

Read full story Comments are closed
webinar_banner

Where we are & where we’re going – the view from CIH

Gavin Smart, CEO, Chartered Institute of Housing provides an overview of the economic and policy environment. How has the sector responded to the Coronavirus crisis? What is the likely impact? What is the sector’s role and what should be the policy response going forward? The presentation (from 19 May 2020) was part of Acuity’s ‘Understanding …..Read the full article »

Read full story Comments are closed
webinar_banner

Update from the Housing Ombudsman

Emma Foxall, Deputy Ombudsman, Housing Ombudsman Service explains how the Ombudsman flexed its approach to complaints cases during the coronavirus pandemic and what we can learn from the Ombudsman’s case load. The second half sets out the new Ombudsman scheme (launched September 2020) and how the Ombudsman’s role might change with forthcoming White Paper. The …..Read the full article »

Read full story Comments are closed
webinar_banner

Universal Credit resources for landlords

Mark Poultney, Universal Credit Partnership Manager, Department for Work and Pensions describes how DWP is responding to the demands placed upon it by the coronavirus pandemic and housing associations can best work with DWP to smooth workflow at a fraught time.  Mark’s slides, below, are packed full of tips and links for landlords. The presentation …..Read the full article »

Read full story Comments are closed
webinar_banner

Regulation and the coronavirus pandemic

Jonathan Walters, Deputy Chief Exec at the Regulator for Social Housing describes how the RSH has flexed its approach to regulation in response to the coronavirus pandemic; its expectations; what it considers to be the key issues; and what the future might look like as we exit lock-down. Part of  Acuity’s ‘Understanding the Present, Envisaging …..Read the full article »

Read full story Comments are closed
covid_sign_post

Acuity Coronavirus Signpost

This page brings together key sources of information for housing providers responding to the challenges of the coronavirus pandemic. The page is updated regularly as we continue to pick up new information.  If you are aware of any useful resources which we have omitted please let us know (click here). Acuity benchmarking network Use your …..Read the full article »

Read full story Comments are closed
STAR_2020_logo

First look at HouseMark STAR – best practice in customer satisfaction

Finally, it’s been released and we can all start to think about how to use it. HouseMark STAR, developed with input from 300 landlords and more than 13,000 residents (and me!) is available online and so is the guidance on how to use it. I’ve been lucky enough to be part of an 11-organisation steering …..Read the full article »

Read full story Comments are closed
Annual Reports

VFM: getting it right

It’s been a while since I wrote anything about value for money (VFM). As it’s come up at a number of benchmarking club meetings recently, I thought I’d recap where we are. Global accounts 2019: tidings of regulatory joy? Or mild frustration? The ‘new’ VFM standard has been operative since April 2018. As always, the …..Read the full article »

Read full story Comments are closed
you_are_important

What do tenants want? Capturing The Customer Voice II

Following the release of our extensive research into how landlords capture the customer voice, we are now pleased to share the findings from HouseMark’s online resident survey, completed by close to 8,000 people. This is one of the largest resident consultation activities carried out in recent years, with respondents from a range of landlord types …..Read the full article »

Read full story Comments are closed
cal

SPBM Benchmarking 2019 – 2020 Calendar

Please note the following dates and deadlines for submitting SPBM benchmarking data. : Q2 (April – September 2019 data)  Period end 30 September Data entry deadline Friday 15 November 2019 Q4 (April 2019 – March 2020 data)  Period end 31 March 2020 Data entry deadline Friday 16 May 2020 Sector Scorecard  The Sector Scorecard data …..Read the full article »

Read full story Comments are closed