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Housing_Management

Data Quality Workshop 2024: getting it right – repairs, rents, voids etc

This 1.5-hour workshop takes you through the definitions of the main housing performance metrics to help ensure the quality and credibility of your data. This session will be useful to those staff tasked with submitting the above data for Acuity Benchmarking 2024. Click here to download the slides  >>  

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ESG measurement

Environmental, social and governance (ESG) reporting is taking off in the sector thanks to the voluntary Sustainability Reporting Standard for Social Housing (SRS). It aims to address the sector’s longstanding problem of evidencing its positive contribution to people, place and planet in a consistent and credible manner. John will bring us up to speed on …..Read the full article »

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Doing a better job: professionalising social housing

The Social Housing White Paper exposed fault lines in the sector’s narrative of being caring and responsive. In parts of the sector, it identified organisational indifference and attitudes that might promote rather than reduce the stigmatisation of social housing. The professionalisation of housing management aims to ensure the highest standards of service delivery whilst restoring …..Read the full article »

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Consumer Standards: what does good assurance look like?

To help you prepare for active consumer regulation, this session focuses on what good assurance might look like. Why? Because the new approach to regulation will build on current co-regulation which places your assurance arrangements front and centre – if you get an IDA, the first question will be, ‘show us how you ensure you’re …..Read the full article »

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Policy Update

Levelling-up; building quality, health & safety; decarbonisation; development of consumer regulation, sector reputation, etc. There’s a lot going on. John provides a round-up of where we are and where we may be going, including where he thinks the sector should position itself with the government. The webinar originally broadcast on 28 April 2022. The recording …..Read the full article »

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“Managing risk: what good looks like”

Over the last 10 years, we’ve seen a bewildering array of risks conspire to compromise business plan ambitions, threaten viability and undermine reputations. Unsurprisingly, the regulator has been banging a drum for the highest standards of risk management for some time. So, what does good look like in 2022? Sam brings us up to speed …..Read the full article »

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Data Quality Workshop 2: getting it right – financial & regulatory metrics

Getting it right – financial & regulatory metrics This 1-hour workshop will walk you through the four Acuity/HouseMark cost per unit definitions to help ensure the quality and credibility of your data. These metrics were designed to help you drill down beyond the RSH’s headline social housing cost metric and compare against the larger associations …..Read the full article »

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Data Quality Workshop 1: getting it right – repairs, lettings, collection & arrears and satisfaction metrics

This session took a closer look at repairs, lettings, collection & arrears and satisfaction metrics, providing the opportunity for clarification and for you to feedback your thoughts. The webinar originally broadcast on 5 April 2022. The recording of the session and the slide are available below. Data quality Workshop Apr 22 repairs rents voids etc …..Read the full article »

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Acuity and DTP Masterclass in Governance, Collaboration and Risk

Acuity is working in partnership with DTP, a respected consultancy specialising in housing strategy, governance and finance, to provide a series of half-day masterclasses in London and Manchester for smaller housing associations. Aimed at Executive and Board, the masterclasses tackle the key issues you need to get right to thrive in a difficult operating environment: …..Read the full article »

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