Please note the following dates: Q1 (April – June 2016 data) Period end 30 June Data entry deadline Friday 26 August 2016 Q2 (April – September 2016 data) Period end 30 September Data entry deadline Friday 11 November 2016 Q3 (April – December 2016 data) Period end 31 December Data entry deadline Friday 10 February …..Read the full article »
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SPBM Benchmarking 2015 – 2016 Calendar
Please note the following dates: Q1 (April – June 2015 data) Period end 30 June Data entry deadline Friday 28 August 2015 Q2 (April – September 2015 data) Period end 30 September Data entry deadline Friday 13 November 2015 Q3 (April – December 2015 data) Period end 31 December Data entry deadline Friday 12 February 2016 …..Read the full article »
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SPBM Benchmarking 2014 – 2015 Calendar
Please note the following dates: Q1 (April – June 2014 data) Period end 30 June Data entry deadline Friday 15 August 2014 Q2 (April – September 2014 data) Period end 30 September Data entry deadline Friday 14 November 2014 Q3 (April – December 2014 data) Period end 31 December Data entry deadline Friday 13 February …..Read the full article »
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NHF Smaller Associations National Group Survey – Summary of findings
Here is a summary of the findings from the survey we ran in November for the NHF smaller associations national group. To download a copy of the full report please click here. General 91 organisations contributed Very fragmented approach to influencing NHF and therefore potential to be more co-ordinated Majority support for areas of focus identified …..Read the full article »
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SPBM Benchmarking 2013 – 2014 Calendar
Please note the following dates: Q1 (April – June 2013 data) Period end 30 June Data entry deadline Friday 9 August 2013 Q2 (April – September 2013 data) Period end 30 September Data entry deadline Friday 8 November 2013 Q3 (April – December 2013 data) Period end 31 December Data entry deadline Friday 14 February …..Read the full article »
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Does your site look big in this?
Internet access and smartphones Without internet access tenants are excluded from a whole range of services, benefits, employment, savings etc. Smartphone use is on the increase, and for young people (aged 12 – 17) it is increasingly the primary means to access the internet. Attitudes to digital media channels among social housing providers vary widely. …..Read the full article »
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Changes to SPBM Performance Indicators – Q4 2013
Many new performance indicators have been introduced by HouseMark, as all the main housing PIs are broken down by tenure type – GN, Supported and housing for older people. We have also added some new indicators of our own. If you are interested in exploring whether these might be useful for you please get in …..Read the full article »
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Getting the most from satisfaction – business performance and VFM
Acuity Director Denise Raine shares her top ten list of what to consider when planning a resident satisfaction survey: What are the aims of your survey Why are you carrying out this survey – what are you trying to achieve? Unless you have clear aims and objectives you will not know if you are collecting meaningful …..Read the full article »
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Partnership with HouseMark
Acuity has agreed a benchmarking partnership with HouseMark that we believe will bring significant benefits to subscribers of both organisations. New services for members While our work supporting clubs and individuals from smaller housing associations continues as before, our members now have access to the housing practitioner resources and networking that is available through HouseMark, …..Read the full article »
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Mystery Shopping – how we can help
We are involved in a number of mystery shopping programmes in both the housing and health sectors. Mystery shoppers are paid to use services specifically for audit or evaluation purposes without disclosing their identity as evaluators. They have proved to be effective in different environments, providing detailed, constructive feedback on elements of service provision. Here …..Read the full article »
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