In Part Two of our Rough Guide to the Tenant Satisfaction Measures (TSMs), Denise Raine & Steve Smedley take a closer look at the mandatory survey requirements that underpin the 12 TSMs that are derived from a perception survey (as set out in Annex 5 of the RSH documentation). In Part One, we explored the …..Read the full article »
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Rough Guide to the TSMs Part Two: the Finalised Metrics and Associated Requirements
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Rough Guide to the TSMs Part One: the Finalised Metrics and Associated Requirements
Hot on the heels of the Regulator of Social Housing’s (RSH) decision statement on the Tenant Satisfaction Measures (TSMs), we alerted members to its publication and produced a set of slides featuring the key requirements and what it means for our existing suite of benchmarking metrics. This Rough Guide summarises the regulator’s requirements and should …..Read the full article »
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Implementing the Tenant Satisfaction Measures (TSMs): Acuity Benchmarking
Understandably, the sector is preoccupied with the prospect of collecting a comprehensive suite of mandatory consumer metrics. As many of you will be wrestling with how you are going to collect the data and whether you should trial run them ahead of formal implementation, this blog sets out Acuity’s plans and seeks feedback about what …..Read the full article »
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Consumer Standards: what does good assurance look like?
To help you prepare for active consumer regulation, this session focuses on what good assurance might look like. Why? Because the new approach to regulation will build on current co-regulation which places your assurance arrangements front and centre – if you get an IDA, the first question will be, ‘show us how you ensure you’re …..Read the full article »
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Tenant Satisfaction Measures: Acuity’s initial thoughts on the RSH’s proposals (Part 2)
This is Part 2 of Acuity’s initial thoughts on the Regulator of Social Housing’s (RSH) consultation on the Tenant Satisfaction Measures (TSMs). In Part 1 we covered overarching principles. In Part 2, we get stuck into the individual measures. Acuity will of course be responding formally to the RSH. We’re keen to hear your thoughts …..Read the full article »
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Consultation on the introduction of tenant satisfaction measures (TSMs) with the RSH
Following on from our autumn webinars, we were delighted to welcome back Robert Dryburgh, Assistant Director, Business Intelligence, RSH. This session took a closer look at the consultation, providing the opportunity for clarification and for you to feedback your thoughts. The webinar originally broadcast on 27 January 2022. The recording of the session is available …..Read the full article »
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Tenant Satisfaction Measures: Acuity’s initial thoughts on the RSH’s proposals (Part 1)
The Ghost of Christmas Future left us with a compendium of festive reading. Weighing roughly the same as Scrooge’s prize turkey, the Regulator of Social Housing’s (RSH) consultation on the Tenant Satisfaction Measures (TSMs) has more than a few bones to chew over. Acuity will respond formally to the RSH. Meanwhile we’ve set out initial …..Read the full article »
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