Covid, environmental considerations and the changes heralded by the White Paper are making social landlords rethink their priorities, service offer and relationship with tenants – decisions that need excellent intel. Denise took a practical look at getting your tenant surveys right: how they have evolved over the past year; what kind of questions and survey …..Read the full article »
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Tenant engagement: what does good look like?
As part of our autumn webinar series, Acuity welcomed Michael Hill, Business Development Manager, TPAS. The White Paper topic that just won’t go away! Tenant engagement specialist, Michael, reflected on what the government and RSH are looking for and what you should be doing. He will also consider: the age-old puzzle of getting tenants engaged; …..Read the full article »
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TSMs Part 1: an update on the Tenant Satisfaction Metrics from the RSH
Heralded by the White Paper, the Tenant Satisfaction Metrics (TSMs), aim to make social landlords more accountable through the transparency they will afford to all stakeholders. With the formal consultation on the TSMs due to start at the end of the year, Rob updated us on the likely direction of the proposals following the RSH’s …..Read the full article »
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Complying with the Rent Standard
A common factor in regulatory downgrades over the past two years, compliance with the Rent Standard is still very much on the Regulator’s agenda. This session set out: what the rent regulations are and associated legislation; what you need to know about your rents to be assured about compliance; and where the risks and tricky …..Read the full article »
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The Impact of the Pandemic and Social Housing White Paper on Satisfaction Surveys
As the Regulator for Social Housing (RSH) consultation gets into full swing, I have taken the opportunity to address the top three issues that social landlords currently ask me about: What is the latest on the Tenant Satisfaction Metrics (TSMs)? What has happened to satisfaction ratings since we first locked down? How have landlords changed …..Read the full article »
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The new consumer regulation framework – current timeline
Like Rome, proactive consumer regulation won’t be built in a day, or even a year or two. Consumer metrics – latest state of play Although the RSH is unable to proceed formally on revamping the regulatory framework ahead of primary legislation being enacted (see below), it’s busy getting its ducks in a row. Extensive ‘soft’ …..Read the full article »
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Update from the RSH
Jonathan Walters reflected on the present and future: what does the political & economic backdrop look like? What are the key risks and issues housing associations need to be considering? What is the latest on regulation, not least the development of consumer regulation? Having previously been at Ernst and Young and in working in social …..Read the full article »
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Tenant Engagement: meeting the White Paper requirements
A recurring theme at our club meetings is about meeting the tenant engagement expectations in the White Paper. The sector has been struggling with the same issues for decades: how do we get tenants engaged and keep them engaged?; what methods work best?; what should tenants be involved in?; how do we know if we’re …..Read the full article »
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