The Social Housing White Paper exposed fault lines in the sector’s narrative of being caring and responsive. In parts of the sector, it identified organisational indifference and attitudes that might promote rather than reduce the stigmatisation of social housing. The professionalisation of housing management aims to ensure the highest standards of service delivery whilst restoring the credibility and reputation of the sector. James will provide an update and set out how we can ensure staff are on message and equipped to deliver on our shared social mission.

The webinar originally broadcast on 5 May 2022. The recording of the session is available below