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Acuity, delivering intelligence and insight to promote improvement in the social housing sector.

Acuity icon in white.

With over 26 years of experience, Acuity provides resident satisfaction, TSM surveys, customer research, benchmarking and learning to the social housing sector.

Our perceptional, transactional, and deep dive surveys are conducted using a range of methods chosen to align with client demographics, survey questions and experiences. 

We deliver valuable benchmarking data and insights to housing providers, with a growing base of over 150 members, supported by Benchmarking Clubs and peer forums.

Resident Satisfaction Surveys

We deliver surveys, profiling and insight to evaluate, challenge and improve housing providers. 

Performance Benchmarking

Clubs, reports and events supporting housing providers to compare, share knowledge, learn and develop. 

Consultancy & Learning

We offer evaluations, training and health checks to promote the continuous improvement of organisations.

Compliance

Acuity complies with the MRS Code of Conduct and its obligations under the Data Protection Act and holds ISO 20252 accreditation and Cyber Essentials Plus.

How We Help

Acuity focuses on delivering insight that directs performance improvement and has a positive impact on housing providers and their residents. Our services are highly flexible and always carefully tailored to meet the individual requirements of different clients.

For over 26 years, we have offered research and consultancy services to the Social Housing sector. During this time, we have established long-term relationships with many clients, collaborated with providers of all sizes, and carried out more than 3,500 surveys, interviewing over 1 million residents.

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Contact us today so we can start working together to enhance the services you provide.