Acuity provide TSM Satisfaction Surveys & Customer Research, Performance Improvement, Learning & Development and Consultancy to the social housing sector

We focus on providing information that will inform performance improvement: positive outcomes for providers and residents, not just box-ticking. Our services are highly flexible, always carefully tailored to the requirements and budgets of our customers. In the last twenty years, we have delivered more than 2000 customer surveys for social housing providers and have been working with some clients for over 12 years.

We offer postal, telephone, online and face-to-face interviews and offer a range of post-survey options as well as continuous tracker programmes.

We work in partnership with HouseMark to support the benchmarking activities of smaller and specialist housing providers.

Feedback Services merged with Skills & Projects to become Acuity in 2014.

Our philosophy is to help and support our clients in obtaining the highest quality information which will enable them to engage fully with their residents and provide the services that residents want. We aim to build a long term relationship with our clients, enhancing the value our customers receive by providing the sort of tailored analysis, insight and advice that will enable our customers to translate performance information and customer intelligence into tangible service improvements.