Choosing to be a great landlord: can culture be the key to REVving up your resident/landlord relationship?

As part of our autumn webinar series, Acuity welcomed Anne Taylor, CEO, Thorngate Churcher Trust.

White Paper observations on the need for a more customer focussed and responsive sector made for uncomfortable reading for some landlords. Could adopting a values-based organisational culture be the key to providing a consistently high service valued by residents? Reflecting on Thorngate’s ongoing cultural journey and featuring an appearance by Gareth Southgate, Anne assessed the White Paper’s key themes and how they relate to a values-based culture.

The webinar originally broadcast on 8 December 2021. The recording of the session is available below.

Click here to download Anne’s slides >>



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