TSMs Part 2: how tenant surveys are evolving in readiness for TSMs and Consumer Regulation

Covid, environmental considerations and the changes heralded by the White Paper are making social landlords rethink their priorities, service offer and relationship with tenants – decisions that need excellent intel. Denise took a practical look at getting your tenant surveys right: how they have evolved over the past year; what kind of questions and survey methods landlords are deploying; and what they should be asking.

The webinar originally broadcast on 2 December 2021. The recording of the session is available below.

Click here to download Denises’s slides >> and here to download Steve’s PI guide >>



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