Training Courses

We deliver specialist research and customer satisfaction training and development for people working and involved in social housing; Staff, Board Members, Housing Management, and Residents.

We are able to offer a wide range of in-house programmes and workshops.

If you are interested in reducing your costs we can use our extensive network to find others to share L&D costs.

We also offer coaching, mentoring and workshops.

We understand how people learn and the importance of design and evaluation as well as delivery.

Courses and topics

  • Research fundamentals
  • Customer Journey Mapping
  • Analysing data
  • Housing research skills – an overview of what you need to know
  • Questionnaire & Script design
  • Excel – a cost effective tool for all your research needs
  • Improving customer satisfaction – obtaining survey insight to driving the businesses forward
  • Understanding the customer experience – chosing the right survey tools/metrics
  • Running your own in-house survey (with help from Acuity)
  • Customer consultation rather than research
  • Running effective focus groups
  • Mystery Shopping
  • Data visualisation
  • Customer segmentation
  • Key driver analysis
  • Research ethics
  • Research bias
  • Research software
  • Big data
  • Trust

Can’t see what you want, or need a bespoke combination? Please contact us >>