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Where we are & where we’re going – the view from CIH

Gavin Smart, CEO, Chartered Institute of Housing provides an overview of the economic and policy environment. How has the sector responded to the Coronavirus crisis? What is the likely impact? What is the sector’s role and what should be the policy response going forward? The presentation (from 19 May 2020) was part of Acuity’s ‘Understanding …..Read the full article »

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Universal Credit resources for landlords

Mark Poultney, Universal Credit Partnership Manager, Department for Work and Pensions describes how DWP is responding to the demands placed upon it by the coronavirus pandemic and housing associations can best work with DWP to smooth workflow at a fraught time.  Mark’s slides, below, are packed full of tips and links for landlords. The presentation …..Read the full article »

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Acuity Coronavirus Signpost

This page brings together key sources of information for housing providers responding to the challenges of the coronavirus pandemic. The page is updated regularly as we continue to pick up new information.  If you are aware of any useful resources which we have omitted please let us know (click here). Acuity benchmarking network Use your …..Read the full article »

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GDPR and CORE Data: what housing providers need to know?

Now that the dust has settled on the introduction of the General Data Protection Regulations, many of us are thinking more about how the new rules will work in practice. For those of us in social housing, one of the obvious question marks comes over the sharing of CORE (COntinuous REcording) data with the Ministry …..Read the full article »

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GDPR challenges for landlords

Will GDPR stop you doing customer satisfaction surveys?

It’s now just weeks until the rules on data protection change dramatically. Alarming headlines about the implications of the General Data Protection Regulation (GDPR) changes are worrying for landlords. Can you still share data to enable third-party research organisations – like Acuity – to undertake surveys? Clearly, this is an issue we take very seriously, …..Read the full article »

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Christmas past, present and future: a seasonal analysis

Part 2: I’m dreaming of a White Paper: In Part 1 we covered the view from the Ghosts of Christmas Past and Present. So looking ahead, what can we expect from the most feared of spectres: The Housing White Paper, decoupled from the Autumn Statement, but hopefully strengthening the fair winds for associations, is expected …..Read the full article »

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Christmas past, present and future: a seasonal analysis

Part 1: Another year over and a new one begun … nearly Through autumn the mood music mellowed to one that is more agreeable to the sector. The regime change afforded by the departure of the three kings of housing policy – Cameron, Osborne and special advisor Morton – ushers in the possibility of a …..Read the full article »

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Presentation & Time Management Skills – Introducing Steve Creffield

We are delighted to welcome Steve Creffield to our learning and development team and as facilitator of our ‘Presentation skills‘ and ‘Time management‘ workshops. Steve is a leading professional  in the field of empowerment and team development. His work has taken him to over 14 countries to work with agencies such as The United Nations, World …..Read the full article »

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