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About Mark Anderson

Acuity Director

Author Archive | Mark Anderson

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What’s new in Resident Satisfaction?

Denise Raine from Acuity discusses how resident satisfaction surveys continue to be an essential tool to shape services, improve ways of working, and enhance the customer experience. But there are compelling drivers for a refresh: a renewed focus on consumer standards, growth in digital communications, innovation from other sectors, appetite for real-time feedback, and a …..Read the full article »

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Salaries Comparison for Smaller Housing Associations 2020

Once again this year Acuity is benchmarking salaries, terms and conditions for smaller housing providers. Participants will receive a detailed report with a comparison and analysis of the terms and conditions offered by different providers that will help them and their Boards judge how the pay and rewards they offer compare with others. The anonymised data is …..Read the full article »

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Community Investment and Fundraising

Luke Southall and Rahul Bissoonauth from OAKS provide a masterclass in community investment and fundraising. Exploring the most effective strategies and how best to utilise your skills, resources and time. The session identifies opportunities to generate additional income for your community activity, ranging from securing grants and corporate partners to managing fundraising campaigns and procuring …..Read the full article »

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Where we are & where we’re going – the view from CIH

Gavin Smart, CEO, Chartered Institute of Housing provides an overview of the economic and policy environment. How has the sector responded to the Coronavirus crisis? What is the likely impact? What is the sector’s role and what should be the policy response going forward? The presentation (from 19 May 2020) was part of Acuity’s ‘Understanding …..Read the full article »

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Update from the Housing Ombudsman

Emma Foxall, Deputy Ombudsman, Housing Ombudsman Service explains how the Ombudsman flexed its approach to complaints cases during the coronavirus pandemic and what we can learn from the Ombudsman’s case load. The second half sets out the new Ombudsman scheme (launched September 2020) and how the Ombudsman’s role might change with forthcoming White Paper. The …..Read the full article »

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Universal Credit resources for landlords

Mark Poultney, Universal Credit Partnership Manager, Department for Work and Pensions describes how DWP is responding to the demands placed upon it by the coronavirus pandemic and housing associations can best work with DWP to smooth workflow at a fraught time.  Mark’s slides, below, are packed full of tips and links for landlords. The presentation …..Read the full article »

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Regulation and the coronavirus pandemic

Jonathan Walters, Deputy Chief Exec at the Regulator for Social Housing describes how the RSH has flexed its approach to regulation in response to the coronavirus pandemic; its expectations; what it considers to be the key issues; and what the future might look like as we exit lock-down. Part of  Acuity’s ‘Understanding the Present, Envisaging …..Read the full article »

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SPBM Benchmarking 2019 – 2020 Calendar

Please note the following dates and deadlines for submitting SPBM benchmarking data. : Q2 (April – September 2019 data)  Period end 30 September Data entry deadline Friday 15 November 2019 Q4 (April 2019 – March 2020 data)  Period end 31 March 2020 Data entry deadline Friday 16 May 2020 Sector Scorecard  The Sector Scorecard data …..Read the full article »

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Salaries Comparison for Smaller Housing Associations 2019

Once again this year Acuity is benchmarking salaries, terms and conditions for smaller housing providers. Participants will receive a detailed report with a comparison and analysis of the terms and conditions offered by different providers that will help them and their Boards judge how the pay and rewards they offer compare with others. The anonymised data is …..Read the full article »

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SPBM Benchmarking 2018 – 2019 Calendar

Please note the following dates and deadlines for submitting SPBM benchmarking data. : Q2 (April – September 2018 data)  Period end 30 September Data entry deadline Friday 16 November 2018 Q4 (April 2018 – March 2019 data)  Period end 31 March 2019 Data entry deadline Friday 17 May 2019 Sector Scorecard  The Sector Scorecard data …..Read the full article »

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