Mark Poultney, Universal Credit Partnership Manager, Department for Work and Pensions describes how DWP is responding to the demands placed upon it by the coronavirus pandemic and housing associations can best work with DWP to smooth workflow at a fraught time.  Mark’s slides, below, are packed full of tips and links for landlords. The presentation (from 12 May 2020) was part of  Acuity’s ‘Understanding the Present, Envisaging the Future’ webinar series.

Click here to download the presentation – UC Signpost for Landlords >>

Mark also provided the following illustration of the payment cycle, to explain when the 13th Monthly Payment to Landlord (MPTL) is missed:

Click here to download the MPTL TPP Example