Menu 
Acuity Webinars

The Housing Ombudsman’s Complaint Handling Code

Emma Foxall, Deputy Ombudsman at the Housing Ombudsman Service discusses the new complaint handling code. The new code overhauls the housing complaints system from how landlords manage complaints to the powers the Ombudsman has to take action on behalf of tenants. Emma covers the implications for the sector, the self-assessment requirement and what happens next. …..Read the full article »

Read full story Comments are closed
Acuity Webinars

Fundraising opportunities for Housing Associations

Luke Southall and Rahul Bissoonauth from Oaks discuss the fundraising opportunities available to smaller associations, taking a specific look at grants from trusts, foundations and other institutions. They will focus on current opportunities in the sector, and provide an overview of the key requirements and steps required to be successful in this fundraising area. The …..Read the full article »

Read full story Comments are closed
Acuity Webinars

Effective Governance – what makes a great Board?

Samantha McGrady, Director at DTP, examines what effective governance really is, what it looks like and its characteristics. The session included a focus on diversity in boards, ‘what’s new’ in governance and the new NHF Code of Governance, plus a look at key current governance themes and challenges. The webinar was originally broadcast on Tuesday …..Read the full article »

Read full story Comments are closed
Acuity Webinars

Covid 19: disruption and innovation

Ian Wright, CEO of Disruptive Innovators Network explores the drivers of disruption in social housing, how leaders are responding to the pandemic and what successful businesses outside the sector have been doing to take advantage of the opportunities the crisis has thrown up. In particular, we hear about emerging new ways of working, the deployment …..Read the full article »

Read full story Comments are closed
Acuity Webinars

Update from the Regulator (RSH)

Jonathan Walters, Deputy Chief Executive at the Regulator for Social Housing offers his insight in an interactive discussion: How has Coronavirus changed the sector Current political  and economic landscape The white paper, consumer standards and the likely direction of regulation going Decent Homes and environmental targets The key risks and issues housing associations should be …..Read the full article »

Read full story Comments are closed
Acuity Webinars

DWP update and surgery

Sarah Lewis, DWP Partnership Support Manager , presented a webinar on developments at DWP and where they are with UC roll-out, changes to the payment process and why it pays to be on the portal (and how to get on the portal if you’re not). How DWP is preparing for the expected increase in new …..Read the full article »

Read full story Comments are closed
Acuity Webinars

Resident satisfaction masterclass

Denise Raine, Acuity Director, distils 30-years’ of housing research experience into an hour of good practice tips to help landlords and residents get the most out of your surveys. How do you maximise response rates? Should you go for a sample or census? What are the pros and cons of the various survey channels? What …..Read the full article »

Read full story Comments are closed
STAR_responsive_repairs

Getting repairs right is more important than ever

Getting your responsive repairs service right has always been important for landlords and tenants. It has a direct bearing on the overall perception of landlords and is likely to feature prominently in the government White Paper and associated changes to consumer regulation. Repairs services also cost a lot of money, especially if they are not …..Read the full article »

Read full story Comments are closed

Coronavirus: early indications suggest social landlords made a difference to their residents, and it was appreciated

The impact of Coronavirus has been profound and depressing. The efforts of front-line workers and the kindness of strangers have been vital to our collective well-being. It’s good to know that the social housing sector has played its part, living up to its social purpose and making a difference to those who live in its …..Read the full article »

Read full story Comments are closed
Acuity Webinars

What’s new in Resident Satisfaction?

Denise Raine from Acuity discusses how resident satisfaction surveys continue to be an essential tool to shape services, improve ways of working, and enhance the customer experience. But there are compelling drivers for a refresh: a renewed focus on consumer standards, growth in digital communications, innovation from other sectors, appetite for real-time feedback, and a …..Read the full article »

Read full story Comments are closed