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Consultation on the introduction of tenant satisfaction measures (TSMs) with the RSH

Following on from our autumn webinars, we were delighted to welcome back Robert Dryburgh, Assistant Director, Business Intelligence, RSH. This session took a closer look at the consultation, providing the opportunity for clarification and for you to feedback your thoughts. The webinar originally broadcast on 27 January 2022. The recording of the session is available …..Read the full article »

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Tenant Satisfaction Measures: Acuity’s initial thoughts on the RSH’s proposals (Part 1)

The Ghost of Christmas Future left us with a compendium of festive reading. Weighing roughly the same as Scrooge’s prize turkey, the Regulator of Social Housing’s (RSH) consultation on the Tenant Satisfaction Measures (TSMs) has more than a few bones to chew over. Acuity will respond formally to the RSH. Meanwhile we’ve set out initial …..Read the full article »

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Choosing to be a great landlord: can culture be the key to REVving up your resident/landlord relationship?

As part of our autumn webinar series, Acuity welcomed Anne Taylor, CEO, Thorngate Churcher Trust. White Paper observations on the need for a more customer focussed and responsive sector made for uncomfortable reading for some landlords. Could adopting a values-based organisational culture be the key to providing a consistently high service valued by residents? Reflecting …..Read the full article »

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TSMs Part 2: how tenant surveys are evolving in readiness for TSMs and Consumer Regulation

Covid, environmental considerations and the changes heralded by the White Paper are making social landlords rethink their priorities, service offer and relationship with tenants – decisions that need excellent intel. Denise took a practical look at getting your tenant surveys right: how they have evolved over the past year; what kind of questions and survey …..Read the full article »

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Tenant engagement: what does good look like?

As part of our autumn webinar series, Acuity welcomed Michael Hill, Business Development Manager, TPAS. The White Paper topic that just won’t go away! Tenant engagement specialist, Michael, reflected on what the government and RSH are looking for and what you should be doing. He will also consider: the age-old puzzle of getting tenants engaged; …..Read the full article »

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TSMs Part 1: an update on the Tenant Satisfaction Metrics from the RSH

Heralded by the White Paper, the Tenant Satisfaction Metrics (TSMs), aim to make social landlords more accountable through the transparency they will afford to all stakeholders. With the formal consultation on the TSMs due to start at the end of the year, Rob updated us on the likely direction of the proposals following the RSH’s …..Read the full article »

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Complying with the Rent Standard

A common factor in regulatory downgrades over the past two years, compliance with the Rent Standard is still very much on the Regulator’s agenda. This session set out: what the rent regulations are and associated legislation; what you need to know about your rents to be assured about compliance; and where the risks and tricky …..Read the full article »

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The Impact of the Pandemic and Social Housing White Paper on Satisfaction Surveys

As the Regulator for Social Housing (RSH) consultation gets into full swing, I have taken the opportunity to address the top three issues that social landlords currently ask me about: What is the latest on the Tenant Satisfaction Metrics (TSMs)? What has happened to satisfaction ratings since we first locked down? How have landlords changed …..Read the full article »

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The new consumer regulation framework – current timeline

Like Rome, proactive consumer regulation won’t be built in a day, or even a year or two. Consumer metrics – latest state of play Although the RSH is unable to proceed formally on revamping the regulatory framework ahead of primary legislation being enacted (see below), it’s busy getting its ducks in a row. Extensive ‘soft’ …..Read the full article »

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Salaries Comparison for Smaller Housing Associations 2021

Once again this year Acuity is benchmarking salaries, terms and conditions for smaller housing providers. Participants will receive a detailed report with a comparison and analysis of the terms and conditions offered by different providers that will help them and their Boards judge how the pay and rewards they offer compare with others. The anonymised data is …..Read the full article »

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