This workshop covers:
- Current thinking on satisfaction measurement in the sector, STAR and transactional surveys
- Designing the optimum survey
- Getting the basics right
- Benchmarking satisfaction data
- Running a survey in-house
- When to bring in help
- How to get the most from satisfaction measurement
This event is open to all staff and Board members from smaller housing providers.
For further information or to book on this workshop – please contact us.