This half-day workshop is designed to help smaller housing providers get the most from satisfaction measurement.

This workshop covers:

• Current thinking on satisfaction measurement in the sector, STAR and transactional surveys
• Designing the optimum survey
• Getting the basics right
• Reporting
• Benchmarking satisfaction data
• Running a survey in-house
• When to bring in help
• How to get the most from satisfaction measurement

This event is open to all staff and Board members from smaller housing providers.

For further information or to book on this workshop – please contact us.

Venue: TBC

Click here to download the slides from this workshop for the SHAPE group 20 April 2015 >>