We’ve been commissioned to deliver a bespoke away-day for a smaller housing provider that will engage the whole team in developing its operational plan for the next year and on.

In our experience, the success of such events lies substantially in the design and discussion that takes place beforehand.

We start from a generic team development outline and work collaboratively with clients to ensure you get the most from the away-day.

For further information on our team development services – please contact us.

Twenty Board members and members of staff from eight housing providers came together for this popular training session on 3 October 2013.

Presentation slides from the day:
Intro to social housing slides 3 October 2013

To join our waiting list for the next session – please contact us.

Ideal for those new to social housing (Board Members and members of staff), this introductory session provides an overview and understanding of social housing. You’ll explore how social housing is managed, the environment in which housing providers operate, and the key challenges and new opportunities they face.

By the end of the course delegates will have gained an understanding of:

• The origins and role of social housing
• The purpose and aims of social landlords
• Legislative influences
• The people housed by social landlords
• Their operational activities e.g. finance, maintenance, development and housing management
• The relationship with other bodies such as local authorities, regulators, government departments, legal bodies, financial institutions etc.

Facilitator: Nitin Parmar

We will be launching our fourth annual report for smaller housing providers at the NHF Conference & Exhibition for Smaller HAs on 6 November.

Published jointly with HouseMark, the report compares the performance of smaller and larger housing providers and looks at changes in the performance of smaller providers 2013 to 2014.

A hard-copy of the report will be available at the conference on 5 November from our stand. The report will also be made available in electronic format.

The conference is always a great chance to catch up with friends and colleagues and also to make connections between SPBM members from different parts of the country.

We look forward to seeing you there.

Our first performance event for smaller housing providers on 28 March 2012 was attended by staff from nearly 40 organisations.

Held at HouseMark’s offices in Coventry, the event focused on the value for money in the context of regulatory change and included sessions on:

• Value for Money: the challenge for smaller housing providers
• VFM Metrics: practicalities and possibilities
• People and Culture: embedding VFM
• A tenant perspective on performance
• Using complaints to inform performance
• Resident Scrutiny: have we found something of value?
• Where next with VFM, benchmarking and good practice?

Aim

The aim of these workshops is to provide participants with the tools, information and a forum to discuss issues and solutions to meet the regulatory requirement to produce a VFM self-assessment.

Programme

These are practical, interactive and self-paced workshops that will explore what self-assessment might look like and how to measure the ‘new’ VFM by reference to the regulatory requirements and their implications.

The workshops are structured around a self-assessment template that you will work through with one of the leading thinkers on VFM in social housing sector and in the company of peers. Particular emphasis will be placed on the role that your social purpose and values (as well as performance indicators) have to play in defining and self-assessing VFM.

To ensure you hit the ground running and make the most of the workshop, participants are asked to do some preparation:

• Take a look at the template and come armed with your thoughts – does it look right, is it doable, what are the issues?
• Bring with you your mission / vision / values statement and your performance indicators. Have a think about the value you produce and the extent to which it maps to your existing measurement system.

The workshop will conclude with a round-up and check-out – a review of potential tools, information and support.

Facilitator

• Steve Smedley

Dates

• Next workshop date:  please contact us.

Timings

• 9.30am for a 10.00am start
• 1.00pm close followed by lunch

Cost

• £125 per participant.

Further information

• If you are interested in attending one of these workshops please contact us.

 Slides

Click here to download the slides from this workshop (updated 30 Jan 2014).

Click here to give us feedback on this event.

This one-day workshop is designed to help smaller housing providers get the most from satisfaction measurement.

This workshop will enable participants to:

• Understand the value of satisfaction measurement from a smaller housing provider perspective
• Learn from the experience of peer organisations
• Work through how they can get the most from satisfaction measurement

This event is open to all staff and Board members from smaller housing providers.

Date and location

Thursday 20 June in London

Cost

£125 plus VAT including lunch and refreshments