We are currently working with Feedback Services on the design and delivery of a series of workshops for directors and managers at Severn Vale Housing. We will deliver the final workshop on 27 November.

The sessions provide staff with both support and challenge in reviewing current practice at Severn Vale and explore the why, who, what, when, how and how much (£) of customer data.

The workshops follow Acuity’s review of the organisation’s customer satisfaction surveys earlier this year.

We offer a number of workshops to help social housing providers with customer satisfaction measurement, including ‘how to run a satisfaction survey‘ and how to analyse and report on satisfaction data‘.