How to analyse & report on resident / customer satisfaction data

A practical computer-based workshop dealing with data analysis and interpretation, using statistical tests, and presentation of survey findings to a variety of audiences.

Aims and objectives:

By the end of the workshop delegates will have gained a working knowledge of:

  • Pivot tables, histograms and correlations to analyse data
  • Multiple regression and key drivers
  • VLookup to join datasets
  • Patterns and trend identification
  • Charting options for presenting the survey findings
  • Preparing a presentation

Who should attend?

Staff involved in producing policy and performance information who wish to expand their knowledge of statistical tools available to analyse and present data to senior management, Board members and customers.