Ian Wright, CEO of Disruptive Innovators Network explores the drivers of disruption in social housing, how leaders are responding to the pandemic and what successful businesses outside the sector have been doing to take advantage of the opportunities the crisis has thrown up. In particular, we hear about emerging new ways of working, the deployment …..Read the full article »
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Update from the Regulator (RSH)
Jonathan Walters, Deputy Chief Executive at the Regulator for Social Housing offers his insight in an interactive discussion: How has Coronavirus changed the sector Current political and economic landscape The white paper, consumer standards and the likely direction of regulation going Decent Homes and environmental targets The key risks and issues housing associations should be …..Read the full article »
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DWP update and surgery
Sarah Lewis, DWP Partnership Support Manager , presented a webinar on developments at DWP and where they are with UC roll-out, changes to the payment process and why it pays to be on the portal (and how to get on the portal if you’re not). How DWP is preparing for the expected increase in new …..Read the full article »
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Resident satisfaction masterclass
Denise Raine, Acuity Director, distils 30-years’ of housing research experience into an hour of good practice tips to help landlords and residents get the most out of your surveys. How do you maximise response rates? Should you go for a sample or census? What are the pros and cons of the various survey channels? What …..Read the full article »
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Update from the Housing Ombudsman
Emma Foxall, Deputy Ombudsman, Housing Ombudsman Service explains how the Ombudsman flexed its approach to complaints cases during the coronavirus pandemic and what we can learn from the Ombudsman’s case load. The second half sets out the new Ombudsman scheme (launched September 2020) and how the Ombudsman’s role might change with forthcoming White Paper. The …..Read the full article »
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Regulation and the coronavirus pandemic
Jonathan Walters, Deputy Chief Exec at the Regulator for Social Housing describes how the RSH has flexed its approach to regulation in response to the coronavirus pandemic; its expectations; what it considers to be the key issues; and what the future might look like as we exit lock-down. Part of Acuity’s ‘Understanding the Present, Envisaging …..Read the full article »
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Little and often: a good approach to monitoring tenant satisfaction?
It used to be accepted wisdom that a wide-ranging satisfaction survey every two or three years was the best way to keep tabs on what your tenants are thinking. This remains best practice, but times are changing: some landlords have stopped doing them altogether (bad idea), while some are doing them yearly. That might be …..Read the full article »
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SPBM unit cost measures – frequently asked questions
Why have these new unit cost measures been introduced? The need for more robust cost measures has been raised by SPBM members at at least three clubs. This is because members want to get a firmer grip on their cost base to facilitate decision-making and respond to regulatory and political pressure to demonstrate VFM. The …..Read the full article »
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Benchmarking costs
We are introducing four new cost-per-property indicators with detailed definitions provided by our colleagues at HouseMark. These indicators are in line with HouseMark core definitions and enable wider sector benchmarking, as well as benchmarking with other Acuity members. However, the key to successful benchmarking of these measures is allocating your costs in a consistent way. …..Read the full article »
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Benchmarking the cost of repairs and maintance
These Performance Indicators are designed to capture the total spend by the landlord and show how it breaks down into categories. We are aware that different organisations will capture and record information in different ways, but the following should enable us to compare in a useful way. Performance indicator Description Repairs spending as percentage of …..Read the full article »
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