A recurring theme at our club meetings is about meeting the tenant engagement expectations in the White Paper. The sector has been struggling with the same issues for decades: how do we get tenants engaged and keep them engaged?; what methods work best?; what should tenants be involved in?; how do we know if we’re …..Read the full article »

Jonathan Walters reflected on the present and future: what does the political & economic backdrop look like? What are the key risks and issues housing associations need to be considering? What is the latest on regulation, not least the development of consumer regulation? Having previously been at Ernst and Young and in working in social …..Read the full article »

Are you clear about the implications of the Building Safety & Fire Safety Bills and Chapter 1 of the Social Housing White Paper (‘To be safe in your home’) for smaller housing associations? What should you be thinking about and what should you be doing? Whether you’re sense-checking your current approach or wanting to get …..Read the full article »

Curious about what a focus on consumer regulation backed by consumer metrics might look like? Look no further than Scotland. With the introduction of the Housing (Scotland) Act 2010, the Scottish Housing Regulator was given the statutory duty of protecting the rights and interests of tenants, homeless people and applicants. Kirsty explains how, since then, …..Read the full article »

Covid has changed a lot of things, not least the role of IT in service provision and how quickly new approaches can be implemented. There is also the question as to how technology might assist us with strategic challenges such as the Social Housing White Paper and the Fire Safety Bill. Colin Sales reflects on …..Read the full article »

Acuity associate Nitin Parmar steers us through the implications of the new NHF code to help executive teams and board members decide a way forward. This webinar considers what’s changed, how it reflects the recent Social Housing White Paper and post-Grenfell operating environment, pros and cons of adoption and the alternatives. This webinar aims to …..Read the full article »

James Prestwich, Director of Policy and External Affairs at the Chartered Institute of Housing, discusses how a scrapped autumn budget and paused spending review leaves housing policy and investment and the levelling up agenda; implications of planning reforms; the long-awaited White Paper and revamp of consumer regulation; a soon to be finalised Building Safety Bill …..Read the full article »

Emma Foxall, Deputy Ombudsman at the Housing Ombudsman Service discusses the new complaint handling code. The new code overhauls the housing complaints system from how landlords manage complaints to the powers the Ombudsman has to take action on behalf of tenants. Emma covers the implications for the sector, the self-assessment requirement and what happens next. …..Read the full article »

Luke Southall and Rahul Bissoonauth from Oaks discuss the fundraising opportunities available to smaller associations, taking a specific look at grants from trusts, foundations and other institutions. They will focus on current opportunities in the sector, and provide an overview of the key requirements and steps required to be successful in this fundraising area. The …..Read the full article »

Samantha McGrady, Director at DTP, examines what effective governance really is, what it looks like and its characteristics. The session included a focus on diversity in boards, ‘what’s new’ in governance and the new NHF Code of Governance, plus a look at key current governance themes and challenges. The webinar was originally broadcast on Tuesday …..Read the full article »