Exclusively for members, we’re delighted to announce our series of free webinars for spring 2021. Acuity webinars provide you with the intel and challenge you need to take control of a fast-changing operating environment. Drawing on White Paper themes and other topical issues, our programme is as follows:

Recordings and resources from completed webinars in this series

Achieving net zero carbon targets: accessing funding and overcoming barriers for smaller housing organisations

Alexandra Gibson, Policy & Practice Officer, CIH and Jonathan Higgs, CEO, Raven HT

Smaller housing organisations must address specific challenges to make a real impact when working towards net zero carbon goals. This webinar will begin by picking apart the policy gaps and uncertainty that is halting progress and will also look at the funding opportunities and how they can be used in the most effective way to begin making a dent in reaching decarbonisation goals.

This Webinar took place on Wednesday 19 May 2021. Click here to download the slides and watch the recording >>>

Customer Service Excellence

Nitin Parmar, Associate, Acuity

Social housing services are built on the effective and efficient execution of policies, processes and procedures at the end of which is a real person. Get the customer service right and you should have an antidote to complaints. Drawing on previous webinars and other White Paper themes, Nitin and James explored what customer service excellence looks like via timeless key principles and good practice examples that work first time, every time, as well as how you go about embedding a culture of customer service excellence.

This Webinar took place on Tuesday 18 May 2021. Click here to download the slides and watch the recording >>>

Tenant Engagement: meeting the White Paper requirements

Darren Hartley, CEO, TAROE Trust

A recurring theme at our club meetings is about meeting the tenant engagement expectations in the White Paper. The sector has been struggling with the same issues for decades: how do we get tenants engaged and keep them engaged?; what methods work best?; what should tenants be involved in?; how do we know if we’re doing enough? Darren reflected on how smaller associations might practically address the challenge of embedding the tenant voice in how they plan and deliver services.

This Webinar took place on Thursday 13 May 2021. Click here to download the slides and watch the recording >>>

Update from the RSH

Jonathan Walters, Deputy CEO, RSH

Once again, Jonathan lead us through his reflections on the present and future: what does the political & economic backdrop look like? What are the key risks and issues housing associations need to be considering? What is the latest on regulation, not least the development of consumer regulation?
Having previously been at Ernst and Young and in working in social housing consultancy, Jonathan has been at the Regulator since 2004. He has worked across the organisation and has extensive experience in dealing with funders, government and Registered Providers.

This Webinar took place on Tuesday 11 May 2021. Click here to download the slides and watch the recording >>>

Building safety: what you need to know & how should you respond

Debbie Larner, Head of Practice, CIH

Are you clear about the implications of the Building Safety & Fire Safety Bills and Chapter 1 of the Social Housing White Paper (‘To be safe in your home’) for smaller housing associations? What should you be thinking about and what should you be doing? Whether you’re sense-checking your current approach or wanting to get up to speed with arguably the defining issue of the past 10 years, Debbie lead us through the issues.

This Webinar took place on Thursday 6 May 2021. Click here to download the slides and watch the recording >>>

Regulatory consumer metrics: what it might look like

Kirsty Wells, Head of Devolved Nations, HouseMark

Kirsty explained how the Regulator has used satisfaction and performance data, collected annually, to shape its engagement with the sector and to provide tenants with the tools they need to hold their landlords to account. She explored how the best social landlords transparently report data to facilitate tenant scrutiny.

This Webinar took place on Tuesday 4 May 2021. Click here to download the slides and watch the recording >>>

Housing software: what we’ve learnt from Covid & what you need to think about from strategy to implementation

Colin Sales, CEO, 3C

Colin discussed how covid changed the role of IT in service provision and how quickly new approaches can be implemented, as well as how technology might assist us with strategic challenges such as the Social Housing White Paper and the Fire Safety Bill.

This Webinar took place on Tuesday 27 April 2021. Click here to download the slides and watch the recording >>>