A recurring theme at our club meetings is about meeting the tenant engagement expectations in the White Paper. The sector has been struggling with the same issues for decades: how do we get tenants engaged and keep them engaged?; what methods work best?; what should tenants be involved in?; how do we know if we’re doing enough? Darren reflected on how smaller associations might practically address the challenge of embedding the tenant voice in how they plan and deliver services.

The webinar originally broadcast on 13 May 2021. The recording of the session is available below.
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