Exclusively for members, we’re delighted to announce our series of free webinars for autumn 2021. Acuity webinars provide you with the intel and challenge you need to take control of a fast-changing operating environment. Drawing on White Paper themes and other topical issues, our programme is as follows:
Complying with the Rent Standard
Angela Lomax, Director, DTP
10:30 – 11:30 am, Tuesday 23 November 2021
A common factor in regulatory downgrades over the past two years, compliance with the Rent Standard is still very much on the Regulator’s agenda. This session will set out: what the rent regulations are and associated legislation; what you need to know about your rents to be assured about compliance; and where the risks and tricky spots are.
TSMs Part 1: an update on the Tenant Satisfaction Metrics from the RSH
Robert Dryburgh, Assistant Director, Business Intelligence, RSH
10:30 – 11:30 am, Thursday 25 November 2021
Heralded by the White Paper, the Tenant Satisfaction Metrics (TSMs), aim to make social landlords more accountable through the transparency they will afford to all stakeholders. With the formal consultation on the TSMs due to start at the end of the year, Rob will update us on the likely direction of the proposals following the RSH’s extensive soft consultation over summer and autumn.
Tenant engagement: what does good look like?
Michael Hill, Business Development Manager, TPAS
10:30 – 11:30 am, Tuesday 30 November 2021
The White Paper topic that just won’t go away! Tenant engagement specialist, Michael, reflects on what the government and RSH are looking for and what you should be doing. He will also consider: the age-old puzzle of getting tenants engaged; what we mean by engagement in 2021; developing a culture where everybody feels engagement is their job; and the need to draw diverse intel streams together to reflect a coherent tenant’s voice.
TSMs Part 2: how tenant surveys are evolving in readiness for TSMs and Consumer Regulation
Denise Raine, Director, Acuity
10:30 – 11:30 am, Thursday 2 December 2021
Covid, environmental considerations and the changes heralded by the White Paper are making social landlords rethink their priorities, service offer and relationship with tenants – decisions that need excellent intel. Denise takes a practical look at getting your tenant surveys right: how they have evolved over the past year; what kind of questions and survey methods landlords are deploying; and what they should be asking.
Choosing to be a great landlord: can culture be the key to REVving up your resident/landlord relationship?
Anne Taylor, CEO, Thorngate Churcher Trust
10:30 – 11:30 am, Wednesday 8 December 2021
White Paper observations on the need for a more customer focused and responsive sector made for uncomfortable reading for some landlords. Could adopting a values-based organisational culture be the key to providing a consistently high service valued by residents? Reflecting on Thorngate’s ongoing cultural journey and featuring an appearance by Gareth Southgate, Anne assesses the White Paper’s key themes and how they relate to a values-based culture.
More topics & dates to be finalised soon