Acuity autumn webinars: essential business intelligence

Acuity WebinarsExclusively for members, we’re delighted to announce our autumn series of free webinars in October. Back by popular demand, our webinars provide you with the intel and challenge you need to take control of a fast-changing operating environment. Use the links below to reserve your place. (Details and recordings of past events are at the bottom).

Effective governance – what does a great board look like and how does it behave?

Samantha McGrady, Director, DTP

10:30 – 11:30 am, Tuesday 20 October 2020

Sector governance experts DTP will examine what effective governance really is, what it looks like and its characteristics. There will be a special focus on diversity in boards – whilst always a key theme, its importance has been underlined by the recent Black Lives Matter. The webinar will also touch on ‘what’s new’ in governance, including the new draft NHF Code of Governance, plus a look at what the key governance themes and challenges will be for the coming months.

Sam McGrady has been a Director at DTP for more than 4 years. Working across the sector, she specializes in governance, regulatory compliance, risk and strategy development. Sam works with board and senior teams in all sizes and types of housing provider and can bring a wealth of experience from across the sector to this webinar.

Reserve your place with Sam for Effective Governance

Community investment: the latest fundraising opportunities for smaller housing associations, how to succeed and the importance of evaluation

Luke Southall, MD and Rahul Bissoonauth, Director of Business Development, Oaks (part of the Aquila Group)

10:30 – 11:30 am, Thursday 22 October 2020

Luke and Rahul are back to help you explore the fundraising opportunities available to smaller associations, taking a specific look at grants from trusts, foundations and other institutions. They will focus on current opportunities in the sector, and provide an overview of the key requirements and steps required to be successful in this fundraising area. The session will cover areas such as the importance of evaluation, where to look for opportunities, and top tips for successful applications.

Reserve your place with Luke and Rahul on Community Investment

The Housing Ombudsman’s Complaint Handling Code 

Emma Foxall, Deputy Ombudsman, Housing Ombudsman Service

10:30 am – 11:30 am, Monday 26 October 2020

The new code overhauls the housing complaints system from how landlords manage complaints to the powers the Ombudsman has to take action on behalf of tenants.  As promised, Emma’s back to discuss the code, its implications for the sector, what happens next and answer any burning questions you might have.

Reserve your place with Emma for the new Ombudsman’s Complaint Handling Code

Policy update from CIH

James Prestwich, Director of Policy and External Affairs, Chartered Institute of Housing

12:00 noon – 1 pm, Thursday 29 October 2020

There’s lots to reflect upon: where a scrapped autumn budget and paused spending review leaves housing policy and investment and the levelling up agenda; implications of planning reforms; the long-awaited White Paper and revamp of consumer regulation; a soon to be finalised Building Safety Bill and the challenge of hitting environmental targets. James will help us make sense of the policy environment and consider the implications.

Reserve your place with James for CIH Policy update

Recordings and resources from completed webinars in this series

Resident Satisfaction masterclass: good practice tips for carrying out a survey

Denise Raine, Director, Acuity

Denise distils 30-years’ experience into an hour of good practice tips to help landlords and residents get the most out of your surveys. How do you maximise response rates? Should you go for a sample or census? What are the pros and cons of the various survey channels? What should you ask and how should you ask it? When should you survey and how often? How do you ensure consistency to enable benchmarking? How do you use the data: shaping services, tenant profiling and customer recovery?

This discussion took place on 6 October – click here to watch the recording >>

DWP update and surgery

Sarah Lewis, Partnership Manager, Department for Work and Pensions

Sarah provided a wealth of information and answered questions on  DWP,  UC roll-out, changes to the payment process and why it pays to be on the portal (and how to get on the portal). How is DWP preparing for expected high volumes of of new claims in the autumn and winter? Plus, everything you ever wanted to know about DWP payments but were too afraid to ask or didn’t know who to ask.

This discussion took place on 8 October – click here for a digest of Sarah’s answers and the resources she mentioned >>

Update from the RSH

Jonathan Walters, Deputy Chief Executive, Regulator for Social Housing

In this interactive session Jonathan discussed the the political & economic climate and the latest thinking from the regulator, and what are the key risks and issues housing associations need to be considering?

The session took place on 12 October – click here to watch the recording  >>


Lessons from Covid & what comes next?

Ian Wright, Managing Director, Disruptive Innovators Network

Ian Wright, CEO of Disruptive Innovators Network explores the drivers of disruption in social housing, how leaders are responding to the pandemic and what successful businesses outside the sector have been doing to take advantage of the opportunities the crisis has thrown up. In particular, we hear about emerging new ways of working, the deployment of new technologies and areas of collaboration. Covid19 has shown that housing providers are able to operate at coronaspeed, doing things in days that previously would have taken weeks and months. But what does the future hold for housing providers? What are the questions they need to be asking themselves as they adapt to a new operating environment for which there is no guidebook or reference points?

The webinar was originally broadcast on Tuesday 13 October 2020. Click here to watch the recording >>


About Mark Anderson

Acuity Director
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