Jonathan Walters reflected on the present and future: what does the political & economic backdrop look like? What are the key risks and issues housing associations need to be considering? What is the latest on regulation, not least the development of consumer regulation? Having previously been at Ernst and Young and in working in social …..Read the full article »
About James Edmondson
Author Archive | James Edmondson
Update from the RSH
By James Edmondson on May 11, 2021 in Acuity, Annual Reporting, benchmarking, Involvement & engagement, Satisfaction, Social Housing, Uncategorized
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Building safety: what you need to know & how should you respond
By James Edmondson on May 6, 2021 in Acuity, Annual Reporting, benchmarking, Involvement & engagement, Satisfaction, Social Housing, Uncategorized
Are you clear about the implications of the Building Safety & Fire Safety Bills and Chapter 1 of the Social Housing White Paper (‘To be safe in your home’) for smaller housing associations? What should you be thinking about and what should you be doing? Whether you’re sense-checking your current approach or wanting to get …..Read the full article »
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Regulatory consumer metrics: what it might look like
By James Edmondson on May 6, 2021 in Acuity, Annual Reporting, benchmarking, Involvement & engagement, Satisfaction, Social Housing, Uncategorized
Curious about what a focus on consumer regulation backed by consumer metrics might look like? Look no further than Scotland. With the introduction of the Housing (Scotland) Act 2010, the Scottish Housing Regulator was given the statutory duty of protecting the rights and interests of tenants, homeless people and applicants. Kirsty explains how, since then, …..Read the full article »
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