Following on from our autumn webinars, we were delighted to welcome back Robert Dryburgh, Assistant Director, Business Intelligence, RSH. This session took a closer look at the consultation, providing the opportunity for clarification and for you to feedback your thoughts. The webinar originally broadcast on 27 January 2022. The recording of the session is available …..Read the full article »

As part of our autumn webinar series, Acuity welcomed Michael Hill, Business Development Manager, TPAS. The White Paper topic that just won’t go away! Tenant engagement specialist, Michael, reflected on what the government and RSH are looking for and what you should be doing. He will also consider: the age-old puzzle of getting tenants engaged; …..Read the full article »

Heralded by the White Paper, the Tenant Satisfaction Metrics (TSMs), aim to make social landlords more accountable through the transparency they will afford to all stakeholders. With the formal consultation on the TSMs due to start at the end of the year, Rob updated us on the likely direction of the proposals following the RSH’s …..Read the full article »

A common factor in regulatory downgrades over the past two years, compliance with the Rent Standard is still very much on the Regulator’s agenda. This session set out: what the rent regulations are and associated legislation; what you need to know about your rents to be assured about compliance; and where the risks and tricky …..Read the full article »

Jonathan Walters reflected on the present and future: what does the political & economic backdrop look like? What are the key risks and issues housing associations need to be considering? What is the latest on regulation, not least the development of consumer regulation? Having previously been at Ernst and Young and in working in social …..Read the full article »

A recurring theme at our club meetings is about meeting the tenant engagement expectations in the White Paper. The sector has been struggling with the same issues for decades: how do we get tenants engaged and keep them engaged?; what methods work best?; what should tenants be involved in?; how do we know if we’re …..Read the full article »