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- Acuity (106)
- Annual Reporting (64)
- benchmarking (113)
- Involvement & engagement (64)
- Learning & development (12)
- Mystery Shopping (2)
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- Satisfaction (89)
- Skills & Projects (17)
- Social Housing (93)
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“Following a rigorous selection process, we selected Feedback Services to work with us to establish an ongoing programme of resident satisfaction surveys at Genesis. Feedback Services provided first class advice and support throughout from the design stage through to go-live.”
Darren Collings, Head of Policy Genesis Housing Group
- Resident Satisfaction
- TSMs Tenant Satisfaction Measures
- Customer Satisfaction
- Repairs Tracker
- Continuous Tracker Surveys
- Customer Journey Mapping
- Online dashboard reporting
- Customer Profiling
- Training Courses
- Benchmarking
- Inhouse Surveys
- Specialist Research Services
- Tenant Inspection and Mystery Shopping
- Sample Size Calculator
- Feedback Services
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