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Research
Tracking & One-off Resident Satisfaction Surveys
We deliver TSM and STAR surveys on a monthly, quarterly, and annual basis, providing trustworthy and timely data.

Responsive Repairs & Other Transactional Surveys
Event surveys, including repairs, complaints, new lettings, and planned maintenance, that delve deeper into specific areas of service delivery.

Deep-dives & Ad-hoc Surveys
Surveys that thoroughly explore new topics with residents or staff, in line with the current needs and future goals of organisations.
Additional Services & Survey Tools
Reporting & Dashboards
Customer Profiling
Staff Engagement
Sample Size Calculator
Benchmarking
Understanding Costs & Performance
Reports and dashboards that enable housing providers to assess how their performance, costs and resident satisfaction compare against similar organisations.

Benchmarking Clubs
Regional and specialist benchmarking clubs to regularly meet with colleagues from similar organisations and network, share ideas and learn from each other.

Regulation & Compliance
Our data measures and definitions are driven by the requirements of the Regulator and other statutory bodies.
Additional Services
Networking Events
Annual Report
Annual Salaries Survey
Knowledge Base
England
Ireland
Annual Data Entry & Reporting Timetable
Consultancy & Learning
Who We Are

Our Values
Our core values are embedded in everything we do, guiding all our actions, decisions, and interactions.

Our Team
Our diverse and friendly team is passionate about the sector, committed to helping our clients succeed and adept at handling challenges.

Quality Assurance
We are determined to maintain the highest standards in all the work that we undertake, and to this end, we use our own, rigorous quality approach.

Policies
Explore all our current policies. To access the most up-to-date version of each policy, simply click on the link provided.
News & Sector Updates

Data Quality Workshop 2024: getting it right – repairs, rents, voids etc
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Salaries Comparison for Smaller Housing Associations 2023
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Data Quality Workshop: getting it right – the TSMs
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More News and Sector Updates
Contact

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