First Steps to Management

Effective managers in social housing

Designed specifically for managers working in a social housing environment, this three-day programme provides participants with a solid foundation to develop and improve their personal effectiveness in a management role.

Aims & objectives

By the end of the programme participants will have examined the key success factors in a successful transition to a management role including:

  • A clear understanding of the new manager’s roles and responsibilities in managing communication and performance
  • Reviewed your role and the role of team members to improve performance
  • Considered fundamental characteristics of an effective manager and reviewed them against your profile
  • Demonstrated your understanding of key skills including supervision, decision making, time management, motivation, change management, delegation, personal effectiveness, learning styles, problem solving
  • Outlined the differences between management and leadership
  • Assessed the benefits of having a simple performance management framework, using a 7 Step Model
  • Considered the application of management models to their work and in developing competences at both individual and team levels
  • Assessed how to conduct excellent inductions, training and on-going support to the team
  • Set out standards and performance targets to carry out effective supervision and monitoring processes
  • Analysed and reflected on your planning / administration, problem solving, leadership and people management skills


All participants will complete and review management and learning styles assessments prior to joining this programme.

Who should attend / participant numbers

Anyone new to a management role and anyone with limited management experience (maximum 12 participants)

Dates / locations

9 October, 10 October & 7 November (London)


£450 (3 days)

Further information / bookings

Contact us on 01273 311677 or Click here to book onto this workshop.