This two-day programme is for experience managers looking to benchmark their day-to-day people management practices against the most current and contemporary, tools and techniques. This challenging programme provides fresh insight and a pragmatic blueprint for application back at work.
Aims and objectives:
- To provide experience of and reflect on the impact of transactional and transformational leadership
- To provide a range of people management resources and practical insight into their use at work
- To test out a systematic method to confidently diagnose performance and provide feedback to staff
- To practice three techniques to manage difficult conversations at work
- To explore how to rate performance by reference to specific behavioural competencies
- To demonstrate how to align personal and organisational objectives
- To experience a complex management problem and receive feedback on its resolution
Content:
- Transactional v transformational leadership
- Understanding & managing your resources
- Diagnosing performance at work
- Situational leadership (psychometric test optional)
- Managing difficult performance conversations
- Competency based performance feedback
- Performance areas & performance indicators
- Allocating types of work to sustain motivation & achieve results