This one-day programme is for those wishing to enhance their abilities to assert their influence with other people, be they peers, line-reports, managers or customers. It will enable participants to project a professional, confident self-image using a range of techniques for successful and less stressful communications.
Aims and objectives:
- To make a clear distinction between assertiveness and non-assertive behaviour
- To explore mental filters that encourage non-assertive behaviour
- To demonstrate a range of assertiveness techniques to facilitate behavioural change
- To understand your assertive ‘rights’ without violating the rights of others
- To use wavelength in maintaining direct, open and honest communication
- To experience handling a conflict assertively and with a feeling of reduced stress
- To provide techniques for influencing and persuading others
- To establish and project a confident physical and verbal self-image
Content:
- Behaviours: Triggers, payoffs, reactions
- Principles of assertiveness
- Win / Win outcomes
- Wavelength v limits
- The four behaviours
- Being congruent
- Coping with criticism
- Influencing styles
- Persuasion skills
