Assertiveness & influencing skills

This one-day programme is for those wishing to enhance their abilities to assert their influence with other people, be they peers, line-reports, managers or customers. It will enable participants to project a professional, confident self-image using a range of techniques for successful and less stressful communications.

Aims and objectives:

  • To make a clear distinction between assertiveness and non-assertive behaviour
  • To explore mental filters that encourage non-assertive behaviour
  • To demonstrate a range of assertiveness techniques to facilitate behavioural change
  • To understand your assertive ‘rights’ without violating the rights of others
  • To use wavelength in maintaining direct, open and honest communication
  • To experience handling a conflict assertively and with a feeling of reduced stress
  • To provide techniques for influencing and persuading others
  • To establish and project a confident physical and verbal self-image


  • Behaviours: Triggers, payoffs, reactions
  • Principles of assertiveness
  • Win / Win outcomes
  • Wavelength v limits
  • The four behaviours
  • Being congruent
  • Coping with criticism
  • Influencing styles
  • Persuasion skills