This one-day workshop will equip you with knowledge and skills to run effective tenants focus groups with confidence and within a framework of equality.

Learning outcomes:

The day will focus on:

• The purpose of focus groups
• How to prepare for a focus group, setting out the content
• The 5 step method in organising and coordinating a session, including logistics, equipment, access and diversity
• The 3 stages of questioning, types of questions and the 5 levels of listening
• How to conduct an interview and recording the data accurately
• Analysing the data, gathering intelligence and writing a follow up report
• Reporting on the findings and making recommendations
• The top 10 tips for running tenants focus groups

Who should attend?

All staff with an interest in running focus groups