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Money-pounds

Salaries Comparison for Smaller Housing Associations 2017

Salary comparison 2017 Once again this year we are running our comparison of salaries, terms and conditions for smaller housing providers. Everyone who submits data will receive a report with a comparison and  analysis of the terms and conditions offered by different providers  that will help them and their Boards judge how the pay and …..Read the full article »

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Steve Smedley is running the Dragon’s Back

Acuity’s VFM expert Steve Smedley is taking part in the hardest multi-day mountain endurance race in the world.  On five consecutive days he’ll cover 200 miles with 51,000 ft ascent (equivalent to Everest + Kilimanjaro + Cat Bells) over difficult terrain. The route follows the mountainous spine of Wales from Conwy in the north to Llandeilo in …..Read the full article »

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Benchmarking - Comparing like with like

Benchmarking Supported and Sheltered Housing costs

In 2016 Acuity introduced four new cost-per-unit (CPU) indicators with detailed definitions provided by our colleagues at HouseMark. We have prepared some additional guidance to help providers of Housing for Older People and Supported Housing. The four measures are: Housing management Responsive repairs and void works Major works and cyclical maintenance Overheads (back office costs) …..Read the full article »

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What to look forward to this Spring?

There’s no avoiding the issue of value for money this year, as the regulator’s consultation on the standard is coloured by the Government’s drive to make associations more efficient and increase housing supply. While we’re all waiting for the Homes and Communities Agency to release its consultation paper in late spring, it’s worth being aware of …..Read the full article »

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Christmas past, present and future: a seasonal analysis

Part 2: I’m dreaming of a White Paper: In Part 1 we covered the view from the Ghosts of Christmas Past and Present. So looking ahead, what can we expect from the most feared of spectres: The Housing White Paper, decoupled from the Autumn Statement, but hopefully strengthening the fair winds for associations, is expected …..Read the full article »

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Christmas past, present and future: a seasonal analysis

Part 1: Another year over and a new one begun … nearly Through autumn the mood music mellowed to one that is more agreeable to the sector. The regime change afforded by the departure of the three kings of housing policy – Cameron, Osborne and special advisor Morton – ushers in the possibility of a …..Read the full article »

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Putting the finishing touches on your VFM self-assessment

The final countdown Many of you will be adding the last touches to your VFM self-assessments if you haven’t done so. Some will be looking to have a second bite of the cherry by complementing what goes in the financial statements with a more detailed VFM statement or additional information (eg updated benchmarking data) for …..Read the full article »

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Guidance on downloading Acuity benchmarking reports

This post describes how to download benchmarking reports from the on-line system and save them as excel files. Microsoft introduced an update to the default security settings in July 2016 which will affect all benchmarking users. Here’s what you need to do: 1. Save the downloaded report file somewhere on your system – how this works …..Read the full article »

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Net Promoter Score® – satisfaction’s stiffer test

A question which has crept in to customer satisfaction surveys over the last few years is the Net Promoter Score (NPS). It still draws blank expressions, so here’s a quick canter through. The question is simple enough “How likely would you be to recommend [your social housing provider] to family or friends on a scale …..Read the full article »

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SPBM Benchmarking 2016 – 2017 Calendar

Please note the following dates: Q1 (April – June 2016 data)  Period end 30 June Data entry deadline Friday 26 August 2016 Q2 (April – September 2016 data)  Period end 30 September Data entry deadline Friday 11 November 2016 Q3 (April – December 2016 data)  Period end 31 December Data entry deadline Friday 10 February …..Read the full article »

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