SPBM Benchmarking 2019 - 2020 Calendar - Acuity Research & Practice | Resident Research, TSM, Performance Improvement, Learning & Consultancy for the Social Housing Sector

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We deliver TSM and STAR surveys on a monthly, quarterly, and annual basis, providing trustworthy and timely data.

Responsive Repairs & Other Transactional Surveys
Event surveys, including repairs, complaints, new lettings, and planned maintenance, that delve deeper into specific areas of service delivery.

Deep-dives & Ad-hoc Surveys
Surveys that thoroughly explore new topics with residents or staff, in line with the current needs and future goals of organisations.
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Understanding Costs & Performance
Reports and dashboards that enable housing providers to assess how their performance, costs and resident satisfaction compare against similar organisations.

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Regional and specialist benchmarking clubs to regularly meet with colleagues from similar organisations and network, share ideas and learn from each other.

Regulation & Compliance
Our data measures and definitions are driven by the requirements of the Regulator and other statutory bodies.
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Our diverse and friendly team is passionate about the sector, committed to helping our clients succeed and adept at handling challenges.

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We are determined to maintain the highest standards in all the work that we undertake, and to this end, we use our own, rigorous quality approach.

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Explore all our current policies. To access the most up-to-date version of each policy, simply click on the link provided.
News & Sector Updates

Data Quality Workshop 2024: getting it right – repairs, rents, voids etc
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Salaries Comparison for Smaller Housing Associations 2023
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Data Quality Workshop: getting it right – the TSMs
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More News and Sector Updates
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SPBM Benchmarking 2019 – 2020 Calendar

Please note the following dates and deadlines for submitting SPBM benchmarking data. :

Q2 (April – September 2019 data)

Period end 30 September
Data entry deadline Friday 15 November 2019

Q4 (April 2019 – March 2020 data)

Period end 31 March 2020
Data entry deadline Friday 16 May 2020

Sector Scorecard
The Sector Scorecard data entry timetable for the year ending 31 March 2020 will be decided by the steering group in February 2020.

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Tracking & One-off Resident Satisfaction Surveys

Responsive Repairs & Other Transactional Surveys

Deep-dives & Ad-hoc Surveys

Additional Services & Survey Tools

Understanding Costs & Performance

Benchmarking Clubs

Regulation & Compliance

Additional Services

Our Values

Our Team

Quality Assurance

Policies

Data Quality Workshop 2024: getting it right – repairs, rents, voids etc

Data Quality Workshop: getting it right – the TSMs

SPBM Benchmarking 2019 – 2020 Calendar

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SPBM Benchmarking 2019 – 2020 Calendar

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