Denise Raine from Acuity discusses how resident satisfaction surveys continue to be an essential tool to shape services, improve ways of working, and enhance the customer experience. But there are compelling drivers for a refresh: a renewed focus on consumer standards, growth in digital communications, innovation from other sectors, appetite for real-time feedback, and a …..Read the full article »
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Salaries Comparison for Smaller Housing Associations 2020
Once again this year Acuity is benchmarking salaries, terms and conditions for smaller housing providers. Participants will receive a detailed report with a comparison and analysis of the terms and conditions offered by different providers that will help them and their Boards judge how the pay and rewards they offer compare with others. The anonymised data is …..Read the full article »
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Community Investment and Fundraising
Luke Southall and Rahul Bissoonauth from OAKS provide a masterclass in community investment and fundraising. Exploring the most effective strategies and how best to utilise your skills, resources and time. The session identifies opportunities to generate additional income for your community activity, ranging from securing grants and corporate partners to managing fundraising campaigns and procuring …..Read the full article »
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Universal Credit resources for landlords
Mark Poultney, Universal Credit Partnership Manager, Department for Work and Pensions describes how DWP is responding to the demands placed upon it by the coronavirus pandemic and housing associations can best work with DWP to smooth workflow at a fraught time. Mark’s slides, below, are packed full of tips and links for landlords. The presentation …..Read the full article »
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Acuity Coronavirus Signpost
This page brings together key sources of information for housing providers responding to the challenges of the coronavirus pandemic. The page is updated regularly as we continue to pick up new information. If you are aware of any useful resources which we have omitted please let us know (click here). Acuity benchmarking network Use your …..Read the full article »
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First look at HouseMark STAR – best practice in customer satisfaction
Finally, it’s been released and we can all start to think about how to use it. HouseMark STAR, developed with input from 300 landlords and more than 13,000 residents (and me!) is available online and so is the guidance on how to use it. I’ve been lucky enough to be part of an 11-organisation steering …..Read the full article »
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VFM: getting it right
It’s been a while since I wrote anything about value for money (VFM). As it’s come up at a number of benchmarking club meetings recently, I thought I’d recap where we are. Global accounts 2019: tidings of regulatory joy? Or mild frustration? The ‘new’ VFM standard has been operative since April 2018. As always, the …..Read the full article »
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SPBM Benchmarking 2019 – 2020 Calendar
Please note the following dates and deadlines for submitting SPBM benchmarking data. : Q2 (April – September 2019 data) Period end 30 September Data entry deadline Friday 15 November 2019 Q4 (April 2019 – March 2020 data) Period end 31 March 2020 Data entry deadline Friday 16 May 2020 Sector Scorecard The Sector Scorecard data …..Read the full article »
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Salaries Comparison for Smaller Housing Associations 2019
Once again this year Acuity is benchmarking salaries, terms and conditions for smaller housing providers. Participants will receive a detailed report with a comparison and analysis of the terms and conditions offered by different providers that will help them and their Boards judge how the pay and rewards they offer compare with others. The anonymised data is …..Read the full article »
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SPBM Benchmarking 2018 – 2019 Calendar
Please note the following dates and deadlines for submitting SPBM benchmarking data. : Q2 (April – September 2018 data) Period end 30 September Data entry deadline Friday 16 November 2018 Q4 (April 2018 – March 2019 data) Period end 31 March 2019 Data entry deadline Friday 17 May 2019 Sector Scorecard The Sector Scorecard data …..Read the full article »
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