Emma Foxall, Deputy Ombudsman at the Housing Ombudsman Service discusses the new complaint handling code. The new code overhauls the housing complaints system from how landlords manage complaints to the powers the Ombudsman has to take action on behalf of tenants. Emma covers the implications for the sector, the self-assessment requirement and what happens next. …..Read the full article »

Luke Southall and Rahul Bissoonauth from Oaks discuss the fundraising opportunities available to smaller associations, taking a specific look at grants from trusts, foundations and other institutions. They will focus on current opportunities in the sector, and provide an overview of the key requirements and steps required to be successful in this fundraising area. The …..Read the full article »

Samantha McGrady, Director at DTP, examines what effective governance really is, what it looks like and its characteristics. The session included a focus on diversity in boards, ‘what’s new’ in governance and the new NHF Code of Governance, plus a look at key current governance themes and challenges. The webinar was originally broadcast on Tuesday …..Read the full article »

Ian Wright, CEO of Disruptive Innovators Network explores the drivers of disruption in social housing, how leaders are responding to the pandemic and what successful businesses outside the sector have been doing to take advantage of the opportunities the crisis has thrown up. In particular, we hear about emerging new ways of working, the deployment …..Read the full article »

Jonathan Walters, Deputy Chief Executive at the Regulator for Social Housing offers his insight in an interactive discussion: How has Coronavirus changed the sector Current political  and economic landscape The white paper, consumer standards and the likely direction of regulation going Decent Homes and environmental targets The key risks and issues housing associations should be …..Read the full article »

Sarah Lewis, DWP Partnership Support Manager , presented a webinar on developments at DWP and where they are with UC roll-out, changes to the payment process and why it pays to be on the portal (and how to get on the portal if you’re not). How DWP is preparing for the expected increase in new …..Read the full article »

Denise Raine, Acuity Director, distils 30-years’ of housing research experience into an hour of good practice tips to help landlords and residents get the most out of your surveys. How do you maximise response rates? Should you go for a sample or census? What are the pros and cons of the various survey channels? What …..Read the full article »