Social housing services are built on the effective and efficient execution of policies, processes and procedures at the end of which is a real person. Get the customer service right and you should have an antidote to complaints. Drawing on previous webinars and other White Paper themes, Nitin and James explored what customer service excellence looks like via timeless key principles and good practice examples that work first time, every time, as well as how you go about embedding a culture of customer service excellence.

The webinar originally broadcast on 18 May 2021. The recording of the session is available below.
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