Denise Raine, Acuity Director, distils 30-years’ of housing research experience into an hour of good practice tips to help landlords and residents get the most out of your surveys. How do you maximise response rates? Should you go for a sample or census? What are the pros and cons of the various survey channels? What should you ask and how should you ask it? When should you survey and how often? How do you ensure consistency to enable benchmarking? How do you use the data: shaping services, tenant profiling and customer recovery? This webinar took place on 6 October 2020, there are links below to download the slides or watch the recording
