Many new performance indicators have been introduced by HouseMark, as all the main housing PIs are broken down by tenure type – GN, Supported and housing for older people.
We have also added some new indicators of our own.
If you are interested in exploring whether these might be useful for you please get in contact.
To download this page as a PDF document click here.
New HouseMark PIs now available on SPBM
| Code | Title |
| HMGN 331 | Former tenant arrears collection rate – GN only |
| HMGN 37 | Average re-let time of all major works voids (including time spent in works) – GN only |
| HMGN 38 | Average re-let time of all re-lets (including any time spent in works) – GN only |
| HMHO 210 | Rent collected from current tenants as a percentage of rent owed (excluding arrears b/f) – HfOP |
| HMHO 220 | Current tenant arrears as a percentage of the annual rent debit (excluding HB adjustments) – HfOP |
| HMHO 30 | Percentage of rent lost through dwellings being vacant – HfOP |
| HMHO 320 | Rent written off as a percentage of the annual rent roll – HfOP |
| HMHO 330 | Former tenant arrears as a percentage of the annual rent debit – HfOP |
| HMHO 331 | Former tenant arrears collection rate – HfOP |
| HMHO 350 | Percentage of properties accepted on first offer – HfOP |
| HMHO 37 | Average re-let time of all major works voids (including time spent in works) – HfOP |
| HMHO 38 | Average re-let time of all re-lets (including any time spent in works) – HfOP |
| HMHO 50 | Percentage of all tenants who have been evicted for rent arrears – HfOP |
| HMHO 60 | Percentage of dwellings that are vacant and available to let – HfOP |
| HMHO 70 | Percentage of dwellings that are vacant but unavailable to let – HfOP |
| HMPI 331 | Former tenant arrears collection rate – GN & HfOP |
| HMPI 360a | Voluntary staff turnover |
| HMPI 360b | Involuntary staff turnover |
| HMPI 37 | Average re-let time of all major works voids (including time spent in works) – GN & HfOP |
| HMPI 38 | Average re-let time of all re-lets (including any time spent in works) – GN & HfOP |
| HMSH 350 | Percentage of properties accepted on first offer – SH |
| HMSH 38 | Average re-let time of all re-lets (including any time spent in works) – SH |
| HMSH 50 | Percentage of all tenants who have been evicted for rent arrears – SH |
| RIB017 | Residents who have received some training provided or part funded by the organisation as a % of properties managed |
New SPBM performance indicators (Non-HouseMark)
| Code | Title |
| SWBM 530 | Average weekly capitalised expenditure on components |
| EPC 01 | Average Energy Efficiency Rating |
| EPC 02 | Average Environmental (CO2) Impact Rating |
| SWBM 060 | Average Affordable Rent |
These PIs have been added at the request of members.
PIs which have been renamed / replaced to bring SPBM and HouseMark in sync
| Old Code | Title | New Code |
| BVSH 69 | Percentage of rent lost through dwellings being vacant – SH | HMSH 30 |
| HMPI 100 | Percentage of repairs completed right first time | HMPI 101 |
| SHPI 03 | Average re-let time (calendar days) – Supported Housing | HMSH 36 |
| SHPI 36 | Average re-let time (calendar days) – SHELTERED only | HMHO 36 |
| SP 200 | Percentage of tenants satisfied with repairs and maintenance based on repairs completion advice | HMPI 102 |
| SPSH 330 | Former tenant arrears collected (as % of former tenant arrears) | HMSH 331 |
PIs with no HouseMark equivalent
| Code | Title |
| BV63 | Average SAP rating (2001) of dwellings |
| BV74b | Percentage of GN ethnic minority tenants satisfied with the overall service provided by their landlord |
| GNPI 01 | Average GN weekly gross rent |
| GNPI 02 | Annual increase in GN gross rents |
| GNPI 33 | Percentage of lettings to BME households |
| HMPI 120 | % of Gas Safety Certificates outstanding at end of period |
| HMPI 210 (amended) | Proportion of rent collected excluding void rent loss |
| HMPI 270 | Percentage of leaseholders satisfied with the landlord’s services overall |
| HMSH 160 | Percentage of tenants satisfied with the landlord’s services overall – SH |
| HMSH 340 | Percentage of tenants satisfied that their views are taken into account – SH |
| LVC20 | Average re-let times (cal. days – GN only) |
| LVC30 | Number of lettings |
| NI 160 | Percentage of tenants satisfied with the landlord’s services overall – GN only |
| STA 006 | Percentage of tenants satisfied with repairs and maintenance |
| STA 007 | Percentage of tenants satisfied that their landlord listens to their views and acts upon them |
The following PIs are not part of the new HouseMark National Club, but all have been on PI Tracking at some point in the past. If you use these indicators you will no longer be able to compare with HouseMark.
| Old Code | Title | New Code |
| BVSH 69 | Percentage of rent lost through dwellings being vacant – SH | HMSH 30 |
| HMPI 100 | Percentage of repairs completed right first time | HMPI 101 |
| SHPI 03 | Average re-let time (calendar days) – Supported Housing | HMSH 36 |
| SHPI 36 | Average re-let time (calendar days) – SHELTERED only | HMHO 36 |
| SP 200 | Percentage of tenants satisfied with repairs and maintenance based on repairs completion advice | HMPI 102 |
| SPSH 330 | Former tenant arrears collected (as % of former tenant arrears) | HMSH 331 |
