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Changes to SPBM Performance Indicators – Q4 2013

Many new performance indicators have been introduced by HouseMark, as all the main housing PIs are broken down by tenure type – GN, Supported and housing for older people.

We have also added some new indicators of our own.

If you are interested in exploring whether these might be useful for you please get in contact.

To download this page as a PDF document click here.

New HouseMark PIs now available on SPBM

CodeTitle
HMGN 331Former tenant arrears collection rate – GN only
HMGN 37Average re-let time of all major works voids (including time spent in works) – GN only
HMGN 38Average re-let time of all re-lets (including any time spent in works) – GN only
HMHO 210Rent collected from current tenants as a percentage of rent owed (excluding arrears b/f) – HfOP
HMHO 220Current tenant arrears as a percentage of the annual rent debit (excluding HB adjustments) – HfOP
HMHO 30Percentage of rent lost through dwellings being vacant – HfOP
HMHO 320Rent written off as a percentage of the annual rent roll – HfOP
HMHO 330Former tenant arrears as a percentage of the annual rent debit – HfOP
HMHO 331Former tenant arrears collection rate – HfOP
HMHO 350Percentage of properties accepted on first offer – HfOP
HMHO 37Average re-let time of all major works voids (including time spent in works) – HfOP
HMHO 38Average re-let time of all re-lets (including any time spent in works) – HfOP
HMHO 50Percentage of all tenants who have been evicted for rent arrears – HfOP
HMHO 60Percentage of dwellings that are vacant and available to let – HfOP
HMHO 70Percentage of dwellings that are vacant but unavailable to let – HfOP
HMPI 331Former tenant arrears collection rate – GN & HfOP
HMPI 360aVoluntary staff turnover
HMPI 360bInvoluntary staff turnover
HMPI 37Average re-let time of all major works voids (including time spent in works) – GN & HfOP
HMPI 38Average re-let time of all re-lets (including any time spent in works) – GN & HfOP
HMSH 350Percentage of properties accepted on first offer – SH
HMSH 38Average re-let time of all re-lets (including any time spent in works) – SH
HMSH 50Percentage of all tenants who have been evicted for rent arrears – SH
RIB017Residents who have received some training provided or part funded by the organisation as a % of properties managed

New SPBM performance indicators (Non-HouseMark)

CodeTitle
SWBM 530Average weekly capitalised expenditure on components
EPC 01Average Energy Efficiency Rating
EPC 02Average Environmental (CO2) Impact Rating
SWBM 060Average Affordable Rent

These PIs have been added at the request of members.

PIs which have been renamed / replaced to bring SPBM and HouseMark in sync

 

Old Code Title New Code
BVSH 69 Percentage of rent lost through dwellings being vacant – SH HMSH 30
HMPI 100 Percentage of repairs completed right first time HMPI 101
SHPI 03 Average re-let time (calendar days) – Supported Housing HMSH 36
SHPI 36 Average re-let time (calendar days) – SHELTERED only HMHO 36
SP 200 Percentage of tenants satisfied with repairs and maintenance based on repairs completion advice HMPI 102
SPSH 330 Former tenant arrears collected (as % of former tenant arrears) HMSH 331

PIs with no HouseMark equivalent

CodeTitle
BV63Average SAP rating (2001) of dwellings
BV74bPercentage of GN ethnic minority tenants satisfied with the overall service provided by their landlord
GNPI 01Average GN weekly gross rent
GNPI 02Annual increase in GN gross rents
GNPI 33Percentage of lettings to BME households
HMPI 120% of Gas Safety Certificates outstanding at end of period
HMPI 210 (amended)Proportion of rent collected excluding void rent loss
HMPI 270Percentage of leaseholders satisfied with the landlord’s services overall
HMSH 160Percentage of tenants satisfied with the landlord’s services overall – SH
HMSH 340Percentage of tenants satisfied that their views are taken into account – SH
LVC20Average re-let times (cal. days – GN only)
LVC30Number of lettings
NI 160Percentage of tenants satisfied with the landlord’s services overall – GN only
STA 006Percentage of tenants satisfied with repairs and maintenance
STA 007Percentage of tenants satisfied that their landlord listens to their views and acts upon them

The following PIs are not part of the new HouseMark National Club, but all have been on PI Tracking at some point in the past. If you use these indicators you will no longer be able to compare with HouseMark.

Old Code Title New Code
BVSH 69 Percentage of rent lost through dwellings being vacant – SH HMSH 30
HMPI 100 Percentage of repairs completed right first time HMPI 101
SHPI 03 Average re-let time (calendar days) – Supported Housing HMSH 36
SHPI 36 Average re-let time (calendar days) – SHELTERED only HMHO 36
SP 200 Percentage of tenants satisfied with repairs and maintenance based on repairs completion advice HMPI 102
SPSH 330 Former tenant arrears collected (as % of former tenant arrears) HMSH 331

To download this page as a PDF document click here.

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