WECH has asked Acuity to carry out an independent survey of residents to help them improve services. We want to understand what the most important issues and priorities for you are. The survey will be used to calculate the annual Tenant Satisfaction Measures (or TSMs), which will be published by WECH and reported back to tenants as required by the Regulator of Social Housing. It should take around 10 minutes to complete the survey.
Everyone who completes the survey will be entered into a prize draw. We will select ten responses at random to win a prize of £25 shopping vouchers each.
Please type your unique reference code in the box below and click ‘Start Survey’.
If you have any questions or would like help completing the survey, please e-mail acuity@arap.co.uk or call us on 01273 287114.
What you tell us will be strictly confidential. We will report the findings to WECH without identifying any individual residents unless you give us permission to do so. We will not share your personal details with any other organisation.
If you need to stop to do something else while you are completing the survey, make sure you click the ‘Save’ button to avoid having to start again.
If you are dissatisfied with the service provided by WECH, they do have a complaints process you can access by visiting the Housing Office and speaking to a member of the team, by calling 0207 266 3347, or emailing admin@wech.org.uk.