We are contacting you from Acuity Research and Practice, a customer research and benchmarking organisation. We have been asked to carry out a survey on behalf of Southampton City Council to collect information on you and your household. This survey will help the council improve the services it delivers to you and plan for future needs. It is really important that the council holds accurate and up to date information on their customers. The council appreciates that household circumstances change over time, and you may not have had a chance to update these details.
Having up to date and accurate information will enable the council to better understand your needs and where appropriate, help them to adapt their services to support you. For example:
- Do you face any obstacles in accessing the housing service?
- Do you need us to provide information in another language or format?
- Do you struggle using digital technology?.
All the information you provide in this survey is confidential and will be held securely on the council’s systems. The information collected aligns with the council’s data collection and privacy policy, which can be found on the council’s website by searching for ‘privacy policy’.
Please type your unique reference code in the box below and click ‘Start Survey’.
If you need to stop to do something else while you are completing the survey, make sure you click the ‘Save’ button to avoid having to start again.
If you would like some help completing the survey please contact us on 01273 287 114 or click here to use the contact form to send us a message.