PI's: Responsive Repairs Per Unit
Stock Condition & Asset Management: Responsive Repairs Per Unit
SWBM 201: Average number of responsive repairs per unit
Rationale, Definition & Worked Example
Below you can find information regarding the rationale, definition and formula for this performance indicator. This includes a worked example to demonstrate how this indicator should be calculated.
Rationale
Repairs benchmarking is designed to compare costs and processes between landlord and show how it breaks down into categories. The exercise has generated useful discussions and helping members to identify areas where savings can be made.
This metric is designed to compare the number of responsive repairs that landlords carry out per property. The measure is used in benchmarking meetings where contextual information (stock profile, type of tenants etc) can be factored in.
Planned work programmes generally provide better value for money than comparatively uncontrolled responsive works. For organisations seeking to reduce the number of responsive repairs, this can be a useful indicator over time.
Definition
Reactive or Responsive repairs refers to all minor, ad hoc/unplanned repairs that are reported by tenants, or arise from damage/wear and tear to communal areas and common parts for General Needs, Supported and HfOP properties.
A responsive repair is an unplanned report of a defect that is the landlord’s responsibility to make good. Landlords’ repair responsibilities are set out in the Landlord and Tenant Act 1985. Include all responsive repairs, regardless of priority or batching. This measure does not include repairs undertaken as part of a pre-determined maintenance programme, or those undertaken to empty properties (voids).
These are usually classified as emergency; urgent; non-urgent (routine)
This measure applies to all general needs, supported housing and housing for older people stock to which a responsive repairs service is provided.
Please take data from your repair records for properties you manage.
Formula
Where
A = Total number of responsive repair orders issued during the benchmarked period for GN, SH & HfOP units
B = Total number of GN, SH & HfOP units where the landlord is responsible for responsive repairs.
Worked Example
Total number of responsive repairs = 3,000
Total number of units = 1,000
Calculation:
3,000 ÷ 1,000 = 3.0 repairs per unit